Team Manager (Food)

Job Type:
Permanent
Job Sector:
Sales
Region:
East Anglia
Location:
Great Yarmouth
Salary:
£9.80 to £9.80 per hour
Salary Description:
£9.80 per hour
Posted:
14/11/2019
Recruiter:
East of England Coop
Job Ref:
10011424

As a Team Manager, you will be responsible for ensuring your store runs smoothly, allowing us to remain open to serve our local communities. Team Managers are tasked with supporting the branch manager in daily management of the store, whilst also providing excellent customer service alongside your colleagues in the branch. Team Managers maintain and manage compliance with all health & safety, food safety, age related sales, cash management, stock control and security related policies and procedures including the Society’s challenge 25 policy.
Main ResponsibilitiesCustomer Service


Promote a consistent brand image, ensuring a positive customer experience.
Co-ordinate day to day activities of your team in line with branch priorities
Monitor the queues and redeploy colleagues as necessary
Deal promptly with complaints and compliments, ensuring colleagues are updated


Branch Management


Support the Branch Management in the achievement of the Branch Key Performance Indicators
Maintain stock levels, ensuring these are in line with Society space planning requirements and customer demand
Control the condition of stock by good handling, rotation and storage and ensure pricing is accurate
Make sure all aspects of expenses are controlled and monitored


People Management


Promote a flexible approach to working
Conduct return to work interviews where required
Participate in managing performance, capability and conduct in agreement with the Branch Management
Spend time with new colleagues to help them be fully effective as soon as possible
Make sure your colleagues participate in the requisite training


Compliance


Consistently achieving and maintaining high standards of cleanliness, housekeeping and food hygiene
Maintaining and managing compliance with all health & safety, food safety, age related sales, cash management, stock control and security related policies and procedures including the Society’s challenge 25 policy
Ensuring all safety and security related accidents, incidents or significant occurrences are reported in line with the Society’s reporting processes
Making sure there is a qualified first aider present on all shifts
Striving to achieve consistently high compliance audit scores and ensuring all findings / failings are rectified

The Ideal Candidate
Communicate with a broad range of customers and colleagues
Deliver excellent standards of service
Have flexibility regarding working hours
Make decisions within agreed parameters

About The CompanyAs a co-op we’re a different type of business. We’re owned by our members and we work for the benefit of people and our communities, not just for profit.  We’re driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with.  This includes our customers, our suppliers, our environment and each other.  We expect colleagues who work with us to share these values. We’re still a business and we work in a very competitive area so it’s still important that we’re efficient and work to the highest professional standards.

To find out more please click on the following link https://www.eastofengland.coop/.

Contact Details:
East of England Coop
Tel: 01473 786000
Contact: David Butcher
Email:

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