Project Delivery Coordinator

Job Type:
Job Sector:
Customer Service
South East
£23,000 to £23,000 per annum
Salary Description:
£23000 - £23000 Per Annum + Benefits
Job Ref:

Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK's leading Telecommunications Company.

What's on offer?

A competitive salary of £23,000 per annum; as well as a generous benefits package, of which includes:

- 20 days holiday increasing to 25 days, plus bank holidays
- Day off for your birthday
- Free fruit in the office
- Up to 12 paid hours a year 'My Time'
- Vodafone Employee Advantage discount
- Subsidised Fitbit
- Discount on Samsung products (up to 60%)
- Discounted gym membership
- Trade price stock for staff members for all the latest gadgets
- Annual events including the Christmas Party
- Quarterly employee reward programme
- Length of service awards
- Employee of the year and Employee's employee of the year
- Personal and professional development of staff members
- Enhanced Maternity pay (based on length of service)
- Pension scheme
- Cycle to work scheme
- Eye-care vouchers

The Role

The Project Delivery Coordinator will be a pivotal role within the Project Delivery team and be responsible for managing the delivery of Onecom projects for products and services to internal and external customers to include, but not limited to, Wholesale Line Rental and Calls, Hosted Telephony Solutions, Data Connectivity, WAN's and On-Site Telephony Systems (PBX).

The Project Delivery Coordinator will be the first point of contact for the customer from the time that the order or project is handed to Project Delivery team from the sales teams. The individual will be responsible for managing provisioning with carriers and suppliers, scheduling technical resource for site surveys (where applicable) and on-site installation work, ordering equipment and producing documentation for both the technical team and the customer.

This is an ideal position for someone looking to further their career within a vibrant office environment.

Project Delivery Coordinator main responsibilities include:

- Project manage the smooth delivery of Onecom products and services to customers including, but not limited to: Wholesale Line Rental and Call Services, Data Connectivity Solutions including ADSL, EFM, DIA and Leased Lines, Hosted Telephony Solutions; and on-Site Telephony (PBX) Systems
- Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers
- Understanding the solution and process bespoke to the customer
- Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained
- Manage the on-boarding of new customers in-line with the internal company processes and procedures including: customer account creation, credit checks, provisioning and billing
- Provide regular communication, support and project status reports to customers via email and telephone
- Attend customer meetings (where required) to discuss product and service delivery in-line with customer requirements
- Management and provision of orders for all products and services using carrier portals or order forms where required
- Ensuring all customer information is tracked and kept up to date on the company database and billing systems
- Liaise, co-ordinate and maintain relationships with carriers and suppliers where required
- Support, co-ordinate and maintain relationships with internal teams where required

The successful Project DeNo terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Contact Details:
Tel: 02392856811
Contact: Lucy Hudson

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings