Customer Experience Consultant

Job Type:
Job Sector:
Customer Service
Skipton, North Yorkshire
£16,500 to £16,500 per annum
Salary Description:
Up to UKP 16500 per year
Skipton Building Society
Job Ref:

Job IntroductionAt Skipton Building
Society, we recognise that investing isn’t straightforward – especially with it
being a riskier alternative to savings accounts. This is why we’re here to
guide our customers in the right direction and in order to do so we need the
right individuals to be able to support them. We are currently looking for a
motivated individual to join the Customer Experience Team where you will be
dealing with all customer administration.  Working as part of the Customer Experience Team you will provide a high
standard of service, dealing with the on-boarding and post sale administration
of customer and Financial Adviser requests.  This is a fantastic
opportunity to work within a company that has surged into the Times 100 best companies
to work for and has been awarded Investors in People 'Platinum'.Main ResponsibilitiesYour main responsibility
within this team is to provide administrative support to the wider Financial
Advice department including updating customer data and information on our
in-house and external systems as well as acting as a quality check when doing
this. In addition you will be expected to compile valuation packs for members
as well as managing all the post-sale administration and correspondence between
us and our members. As important as the above
is the ability to complete this within agreed
timescales and with a high degree
of accuracy. Skipton Building Society prides itself on the level of service it
provides to its members and this is an integral part of that process.Ideal CandidateWe are looking for individuals who are highly organised and are
able to adapt their workload to ensure all work is achieved on time. The
successful individual will be able to work well as part of a team and also as
an individual using their own initiative. You will also have a willingness to
learn and have the ability to interact with customers. Although experience in
Financial Services is not essential as we offer full training any you do have
will be an advantage. About Skipton Building SocietyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.Why Work For UsWe’re committed to paying
our people fairly for the role they undertake and provide a wide range of
benefits to support our colleagues’ finances and wellbeing, including our
Employee Assistance programme, the opportunity to buy extra holidays and
shopping di
scount vouchers You’ll be able to shape your career within your team and can expect a
structured learning and development programme where you’ll be valued recognised
and rewarded.  More information on our benefits can be found hereSkipton are an equal
opportunities employer and we welcome applications from all suitably skilled or
qualified applicants, regardless of their race, sex, disability,
religion/beliefs, sexual orientation or age

Contact Details:
Skipton Building Society
Tel: 0200 000 0000
Contact: Hamza Bostan

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