Service Charge Officer

Job Type:
Job Sector:
North West
£27,511 to £27,511 per annum
Salary Description:
�27,511 per year
TalentSpa Recuitment
Job Ref:

Service Charge Officer

Location: Birkenhead

Salary: �27,511 per annum

Hours: 37 hours per week

Job type: Permanent

A new opportunity has arisen within the Income Team for a Service Charge Officer.

This is a permanent vacancy working 37 hours per week reporting to an Income Team Leader. The salary is �27,511 per annum. The postholder will also receive essential car user allowance.

Responsibilities of the Service Charge Officer:

To be competent in all areas of service charge administration, able to work independently within a busy team and keen to deliver challenging business objectives. To demonstrate excellent interpersonal and business skills, be able to work well under pressure, show attention to detail and be able to prioritise workload.

* To ensure the integrity of service charges to all current and new magenta living stock.
* Responsible for ensuring the service charge estimates and expenditures are accurate, understandable and kept up to date on a yearly basis.
* Provide guidance and advice to other members of staff on the general management of rent and service charge setting.
* Prepare service charge accounts in accordance with and to comply with Statue and leases

Requirements of the Service Charge Officer:

* Ability to work methodically and within set timescales
* Ability to organise own workload.
* Possess a professional, customer focused approach.
* Ability to work to, and be motivated by, individual targets.
* Ability to work on your own or as part of a team.
* Possess excellent interpersonal skills.
* Able to communicate effectively both verbally and in writing.
* Possess good numeracy skills.
* Be competent in the use of information technology.
* Dealing with customers by telephone, email or text.
* Delivering advice and assistance to customers.
* Liaising with other sections, both internally and externally.
* Occasionally meeting customers in their home.
* Effectively maintain records, policies and procedures
* Must be willing to learn, attend training and complete appropriate qualifications funded by the organisation, relevant to this role and other mandatory training applicable to all employees
* Full driving licence and able to use own vehicle for work
* Educated to GCSE standard including Mathematics and English Language.
* Be accountable for your own actions, standard of work and behaviour
* Treat their customers with respect and deliver what you promise, in accordance with the organisation's policies/procedures/processes
* Be adaptable in approach and behaviour, and respond positively to change
* Be a team worker who builds positive relationships across the organisation
* Be ambitious in your approach to generating ideas to improve services
* Abide by our employment policies and procedures

Benefits of becoming the Service Charge Officer:

* 25 days annual leave entitlement (full-time equivalent, pro rata for part-time employees)
* Flexible Benefits
* Healthcare Cash Plan
* Pension Scheme
* Paid Professional Membership Fees
* Employee Recognition Scheme
* Talent Management Programmes and e-learning access
* Wellbeing and Employee Engagement initiatives
* Free parking at either our head office or main depot
* Access to their on-site gym - open seven days a week from 6am - 10pm

If you feel like you meet the above criteria for the Service Charge Officer, then please apply now!

Closing date: 26th November 2019

Interview date(s): 12th Decemb

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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