Customer Service Coordinator

Job Type:
Job Sector:
Customer Service
Salary Description:
�21,600 per annum
TalentSpa Recuitment
Job Ref:

Customer Service Coordinator

Location: Stevenage, SG1 2EF

Salary: �21,600 per annum

Hours of Work: Mon-Fri 9am-5pm

About the Company:

Our client is a land-owning public open space Management Company with an ever-increasing portfolio of over 300 developments throughout England and Wales. Their open spaces include a variety of features such as extensive soft landscaping, play areas, roadways, street lighting, drainage. They also have an ever-increasing desire to improve the ecological value on their sites.

In this role, you will have responsibility for handling a broad range of questions from customers predominantly by phone and e-mail. This busy and varied customer focused role requires someone with a passion for customer service. Our client's ideal candidate will have proven experience handling multiple queries, thrive under pressure and have a positive outlook.

Customer Service Coordinator Responsibilities:

* Providing professional and effective first line support to customers by telephone, post and email
* Ensuring all issues are logged, escalated, communicated accurately and responded to within the appropriate timeframes
* Manage customer expectations effectively and ensure the highest service levels are maintained at all times
* Updating our computer records for new owners' details
* General Admin duties to assist the overall smooth running of the office which includes assisting with the company's 6 monthly invoice run

Customer Service Coordinator Requirements:

* At least 12 months in a similar role
* Previous customer service experience
* Excellent communication skills, both verbally and written
* Excellent customer service skills
* Willingness to learn, a can-do attitude and be a team player
* Knowledge of Microsoft Office, Sage 200 and CRM packages (beneficial, but not essential)

Customer Service Coordinator Benefits:

* 25 days holiday, excluding bank holidays
* 10% employer pension contributions
* Private medical insurance
* Death in service insurance

If you think that you are suitable for this Customer Service Coordinator role, please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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