Contact Centre Agent

Job Type:
Job Sector:
Customer Service
South East
Salary Description:
�9.23 per hour
TalentSpa Recuitment
Job Ref:

Contact Centre Agent

Location: Reigate

Salary: �9.23 per hour

Hours of Work: Full Time

Contract Type: Temporary

About the Company:

Intrum UK are looking to recruit a number of Customer Service Agents on a temporary basis, which could be extended.

Our Investors in People Gold accolade demonstrates our commitment to putting our employees first and investing in their future!

Intrum is an ethical credit account purchaser. We purchase a variety of credit accounts from lenders and seek to understand why customer relationships have broken down. We then gather information from the customer about their financial circumstances before setting up new payment plans based solely on what they can afford. We charge no interest or fees and consider all customer circumstances in order to provide the best outcome.

About Contact Centre Agent Role:

* You will be at the forefront of our business, operating via telephone to contact our customers
* You will mainly be responsible for undertaking data protection checks and transferring customers to our main Collections Team
* You will also be required to leave detailed voicemail messages where appropriate or leaving messages with 3rd parties
* Customer service is at the heart of this role and requires great listening skills, empathy and telephone manner

Contact Centre Agent Requirements:

Essential -

* The ideal candidate will have a desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
* Ability to build rapport and engage in communication with any audience
* Communicating logically and using language to fit the audience

Desirable -

* Previous experience working in a customer service environment such as retail, call centres, hospitality etc.

Contact Centre Agent Benefits:

* Onsite gym
* Pension Scheme
* Excellent transport links to Redhill (2 miles) and Crawley (10 miles)

If you believe you are suitable for the Contact Centre Agent role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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