Operations Manager - Leicester

Job Type:
Job Sector:
Food, Beverage
East Midlands
£28,000 to £30,000 per annum
Salary Description:
Up to £30,000 depending on experience
Compass Group
Job Ref:

A fantastic opportunity has arisen for an Operations Manager to oversee the logistics and delivery of all Match and non-Match day catering and hospitality operations at one of Levy UK prestigious contracts based in Leicester. You will be working onsite at a well know stadium, your main focus will be to provide an exceptional journey on match and non-match days.  As an Operations Manager you will build and maintain valuable relationships onsite with Key Stakeholders and the management team. 
Job Description
Up to £30,000 depending on experience
Working 5 out of 7 days
Working onsite at one of Levy UK prestigious contracts in Leicester

Main ResponsibilitiesYou will report direct to the General Manager.  As an Operations Manager you will need to focus on both our busy match day hospitality and retail area as well as all non-match day Meetings and Events. Hospitality will be your main focus with conference and events facilities up to 800 delegates, working with seven flexible events suites and 25 boxes and Retail units. 

Your Duties will include:-

Deliver leading edge guest experiences through directing the operational team to ensure consistency of world class product delivery (both food quality and service standards).
Work closely with Compass/ Levy UK specialist team and LFC stakeholders. Establish and sustain a powerful partnership and maximise the contribution of support functions to shape and drive the catering strategy.
Operational delivery, ensuring quality control and consistent and exceptional guest and client satisfaction.
Leadership, to develop and sustain a high level of team energy and engagement, proud to provide great food, hospitality and operational excellence.
Coordination of product planning and delivery, from menu development to all aspects of food and drinks service.
Innovation – Create an environment to embrace trends and be continually market leading to reflect the position of Welford Road Stadium as a world class sporting venue.
Commercial performance. Consistent focus on business performance indicators, to monitor progress and make sound decisions.

The Ideal Candidate
Passionate about food and hospitality, with a natural flare for guest focus and quality of experience at all levels.
Ability to communicate at all levels
Able to manage a mixed portfolio of outlets, embracing the spectrum from quality dining, to event catering to fast paced retail food delivery.
Confidently able to appoint, develop and inspire large high performing teams of both fixed and variable staff.
Excellent client and stakeholder management presence and interpersonal skills. Well versed in clarifying client and customer requirements.
Excellent listening, written and verbal communication skills,
Knowledge and understanding of budgeting, forecasting and effective resource deployment, with an agile eye for trends and embracing change in a cost-effective way.
Able to balance differing requirements for structured approach, agility and ability to flex and adapt as required. Resilient, focused on ownership and delivery.
Must have a ‘can do’ positive, driven attitude.

About The CompanyLevy Restaurants UK is the sports, leisure and hospitality sector of Compass Group UK& I and British partner to Levy Restaurants US. A hospitality market leader, Levy Restaurants provides individual character to each of its clients through focusing on delicious food, great atmosphere and legendary service.

Please note: This vacancy may close before the advertised end date.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Yasmin Ali

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