Third Party Claims Handler

Job Type:
Job Sector:
General Insurance
South East
£17,000 to £27,000 per annum
Dynamite Recruitment Solutions
Job Ref:

Third Party Claims Handler
Permanent Full Time
�17,000 - �27000

Dynamite Recruitment are working alongside a national insurance provider with offices in Kent, in their search for an experience Third Party Claims Handler to join their business in the motor claims department on a permanent basis.


* Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
* Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
* Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
* Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
* Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s.
* Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
* Developing and maintaining effective relationships with colleagues and business partners.
* Pro-actively managing personal training and development requirements.
* Undertaking general claims tasks, as required.
* Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
* Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
* Identify claims suitable for pro-active Third Party capture.
* Identify and make recommendations on relevant process changes to ensure continuous improvement.
* Identify and refer market trends/behaviours to ensure continuous improvement.
* Ensure fraudulent claims are identified and appropriately referred
* Ensure potential large loss claims are identified and appropriately referred
* Ensure claims with the potential for ongoing loss are identified and appropriately actioned/ referred.
* Liaise with suppliers to ensure delivery of customer service.


* Strong customer service and communication skills
* Ability to manage and prioritise own workloads
* Willingness to develop self and new skills
* Ability to work with flexibility in a proactive claims environment
* Good market knowledge
* Good commercial awareness


* Working knowledge of Motor claims handling with experience of any but not all of the following; Credit Hire, Property Damage, Indemnity, Liability, Third Party risks and other associated heads of claim
* Strong Personal Injury handling experience
* Ensuring compliance with all regulatory requirements (including ‘treating customers fairly’)
* Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Contact Details:
Dynamite Recruitment Solutions
Tel: +44(0)2392 455 422
Fax: +44(0)2392 474 400
Contact: Fran Curtis

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