Customer Service Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
East Midlands
Location:
Shirebrook
Salary:
£17,500 to £18,000 per annum
Salary Description:
£17500 - £18000 per annum
Posted:
22/01/2020
Recruiter:
Centric People
Job Ref:
MG-84

JOB TITLE: Customer Service Advisor / Contact Centre Agent 

SALARY: £17,500 - £18,000 per year + Benefits (increase to £18-£19k after successful probation period)

LOCATION: Shirebrook, Mansfield, Derbyshire, East Midlands

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 Hours per Week, Shift Work - 9am-6pm shifts over 5 days out of 7 with a team rota for cover to 8pm

JOB OVERVIEW

Our client, one of the UK's leading Sports wear and fashion retailers, are seeking Customer Service Advisors to join their expanding Customer Care Team. this is a fantastic new job opportunity for a an experienced customer facing individual who has excellent administrative, organisational, multi-tasking, written and verbal communication skills. Working as the Customer Service Advisor / Contact Centre Agent, you will provide customers with a high level of service using multiple channels such as the Telephone, Online Chat and Social Media to ensure any enquiries are handled and resolved to the highest possible standard.

You will also be required to liaise with internal departments and external third-party suppliers to help resolve any issues. As a successful candidate you will have a great opportunity to join this well-established and growing business that can offer excellent career development opportunities.

DUTIES

Your duties and responsibilities as the Customer Service Advisor / Contact Centre Agent:

- Provide excellent and personable Customer Service to customers through all available channels
- Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs
- Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within the business. Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other departments to reach best resolutions and through that actively promote best practice
- Take action on customer feedback to recover potentially lost customers and/or resolve concerns

IDEAL CANDIDATE REQUIREMENTS

- Excellent written, verbal and presentation skills
- Committed to the delivery of an exceptional level of customer service
- Excellent PC literacy and a working knowledge of Microsoft packages
- Ability to work well under pressure and multitask
- Ability to pay close attention to detail and not scared to challenge the norm and think outside the box
- Natural ability to work independently within an established team
- Show respect to others in a positive manner and build strong working relationships
- Strong team player and role model, capable of gaining trust from your team and peers
- Enthusiastic, positive, resourceful and resilient

If you posses the skills outlined above, we'd love to hear from you! Apply today....

Contact Details:
Centric People
Tel: 01484 90 30 40
Contact: Mark Granger
Email:

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