Quality Assurance Assessor

Job Type:
Job Sector:
Customer Service
South East
£18,000 to £22,000 per annum
Salary Description:
Onsite Parking & Restaurant
Dynamite Recruitment Solutions
Job Ref:

Quality Assurance Assessor
Location: Fareham
Salary: up to �22,000 P/A + full company benefits
Hours of work: 9am – 6pm
Dynamite Recruitment is currently recruiting for a Quality Assurance Assessor for a growing, innovative company in Fareham!

This is fantastic opportunity for an experienced individual to join an expanding business that can offer a long-term career and an exciting, modern, fast-paced working environment.
As the Quality Assurance Assessor, you will be responsible for:

* Working efficiently as part of a team and conducting quality assurance reviews on agents within the business.
* Carry out audits on all forms of correspondence between the agent and customer to ensure a high level of customer service is always being delivered.
* Prepare feedback to be fed back to the agent for development and improvement.
* Liaise and work closely with team managers and other departments and make suggestions on processes that may need changing.
* Provide ongoing training by holding regular workshops.
* Manage and maintain the inhouse QMS system and reporting system.

The ideal Quality Assurance Assessor will:

* Have previous experience of working in a similar role within a contact centre / call centre environment.
* Have a good understanding and knowledge of using a QMS system.
* Have a strong eye for attention to detail and communication skills.
* Be confident in holding workshops and providing constructive feedback to others.
* Be a great team-player with the ability to meet strict deadlines

To be considered for this role, please submit your CV and then contact Amy at Dynamite Recruitment on 02392455422

KW: Quality assurance, quality assessor, QMS, quality management system, iSO9001, quality management, compliance, Fareham

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Contact Details:
Dynamite Recruitment Solutions
Tel: +44(0)2392 455 422
Fax: +44(0)2392 474 400
Contact: Amy West

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings