Quality Assurance Assessor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
South East
Location:
Fareham
Salary:
£18,000 to £22,000 per annum
Salary Description:
Onsite Parking & Restaurant
Posted:
22/01/2020
Recruiter:
Dynamite Recruitment Solutions
Job Ref:
BBBH6621

Quality Assurance Assessor
Location: Fareham
Salary: up to �22,000 P/A + full company benefits
Hours of work: 9am – 6pm
Dynamite Recruitment is currently recruiting for a Quality Assurance Assessor for a growing, innovative company in Fareham!

This is fantastic opportunity for an experienced individual to join an expanding business that can offer a long-term career and an exciting, modern, fast-paced working environment.
As the Quality Assurance Assessor, you will be responsible for:

* Working efficiently as part of a team and conducting quality assurance reviews on agents within the business.
* Carry out audits on all forms of correspondence between the agent and customer to ensure a high level of customer service is always being delivered.
* Prepare feedback to be fed back to the agent for development and improvement.
* Liaise and work closely with team managers and other departments and make suggestions on processes that may need changing.
* Provide ongoing training by holding regular workshops.
* Manage and maintain the inhouse QMS system and reporting system.

The ideal Quality Assurance Assessor will:

* Have previous experience of working in a similar role within a contact centre / call centre environment.
* Have a good understanding and knowledge of using a QMS system.
* Have a strong eye for attention to detail and communication skills.
* Be confident in holding workshops and providing constructive feedback to others.
* Be a great team-player with the ability to meet strict deadlines

To be considered for this role, please submit your CV and then contact Amy at Dynamite Recruitment on 02392455422

KW: Quality assurance, quality assessor, QMS, quality management system, iSO9001, quality management, compliance, Fareham

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Contact Details:
Dynamite Recruitment Solutions
Tel: +44(0)2392 455 422
Fax: +44(0)2392 474 400
Contact: Amy West
Email:

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