Software Support Consultant

Job Type:
Permanent
Job Sector:
IT
Region:
South East
Location:
Home Counties, Hertfordshire, Bedfordshire, Buckinghamshire, Luton, Dunstable, Leighton Buzzard, Hemel Hempstead, St Albans, Stevenage, Milton Keynes
Salary:
£28,000 to £32,000 per annum
Salary Description:
to £32,000 + shift allowance + bens
Posted:
18/03/2020
Recruiter:
Actis Recruitment
Job Ref:
57350/3

Software Application Support Consultant – to £32k, based Luton / Dunstable area. This Bedfordshire based company develop and market a range of bespoke software applications used by Local Authorities and Utilities and has an enviable record for delivering quality solutions. They are an employee owned company with a record of consistent growth

In a team environment your role as software application support analyst will involve the provision of Telephone & Remote Support to customers on large scale bespoke software applications, both on premises and Managed Software Services environments.

· Recording/ analysing/ resolving faults, taking ownership of issues, escalating where appropriate

· Advising on product functionality to customers to allow them to get best use of software

· Liaising with internal (development, technical and consultancy) teams

· PQA Testing of software

· Maintaining customer records and the production of product related material to assist customers in the effective operation of systems / software.

PERSON SKILLS

· Experience supporting large scale, application software (preferably bespoke software) or experience supporting software in a Local Authorities or Utilities environment

· Ability to handle multiple work streams and liaise with staff at all levels.

· Excellent diagnostic and troubleshooting ability

· Good communication skills both written and verbal.

Comprehensive training will be provided on our client’s software applications.

Excellent opportunity to join a secure, profitable and expanding organisation as a software support consultant. Salary to c£32,000 dependent on experience.

Please note that you must live or be prepared to relocate to reasonable commuting distance of the Luton / Dunstable area.

to £32,000 + share ownership scheme + excellent benefits

Contact Details:
Actis Recruitment
Tel: 0345 300 3577
Contact: Ian Shaw
Email:

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