Field Service Engineer

Job Type:
Job Sector:
£30,000 to £30,000 per annum
Salary Description:
�30,000, plus 5% Bonus
TalentSpa Recuitment
Job Ref:

Field Service Engineer

Location: London

Salary: �30,000, plus 5% Bonus

About the Company:

ADANI is a highly innovative science-based industrial enterprise where innovations and technologies are converted into unique technical solutions and world-class products. For over 20 years, ADANI has been involved in the research, development and manufacturing of hi-tech, science-based equipment for medical radiology, X-ray security screening, non-destructive testing, radiation control and ESR spectrometry.

ADANI is an international company with its main office, research centre and the manufacturing facility located in Minsk, Belarus. ADANI also has sales offices in the UK, USA, Russia and China. In total ADANI employs over 650 staff members globally. The UK sales office is responsible for the security x-ray systems sales to Europe, Africa and Kuwait as well as supporting European partners with projects outside of its region of responsibility. In addition to that the UK office supports ADANI's global marketing activities and processes sales from other regions whenever necessary.

The strategic goal of ADANI is to provide the most advanced imaging products with the best image quality and at the same time safe for the use on members of the general public. The security and inspection systems have long lifetime and high durability which makes customer's investment worthwhile. The quality of ADANI's solutions is guaranteed by ISO 9001 certification. Based on that, the company is authorised to apply CE marking to all of its products which demonstrates high quality and the safety of the equipment.

Field Service Engineer Responsibilities:

* Providing technical support to clients within the region of responsibility - 80% of which will be in the UK (Site Surveying, Troubleshooting, servicing, installations (deployment) and repairs of ADANI X-ray scanning equipment). Both remote and on-site.
* Managing the UK spare parts stocks at a number of locations (storage, reclamation processing, procurement, disposal).
* Conducting on and off-site training to ADANI customers and partners within the region of responsibility (both engineer and operator levels).
* Handling installations of ADANI equipment under pressure with limited time and resources available.
* Conducting product evaluation and working with the Technical Manager for product improvement and development.
* Working in the Service CRM system for service cases recording and tracking.
* Processing Customer Reclamation forms and sending replacement parts to customers.
* Reviewing, updating and improving technical documentation used for service and sales support.
* Evaluation and development of operator and engineer training programs.
* Working closely with the Project Manager and Technical Manger to ensure that a great level of service support is offered to our customers in the region.
* Establishing and managing effective communication channels with other ADANI offices and relevant staff members.
* Supporting sales team on sales visits and exhibitions with technical expertise.

Field Service Engineer Requirements:

* Full UK Driving Licence (Essential)
* Right to work in the UK and hold the associated permit/residency status (Essential)
* Education in the Electrical / Mechanical field, or equivalent
* Experience in a similar role, with strong capability of troubleshooting and repairing electrical or electronics test systems / equipment
* Willing & able to travel i

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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