Customer Services Assistant

Job Type:
Job Sector:
Customer Service
£20,000 to £25,000 per annum
Salary Description:
�20k - 25k per year + plus Benefits
Hiring People
Job Ref:

Our client is a South East London air conditioning company who are proud to be a company on which customers can depend. Founded in 2012, they have grown by focusing on providing exemplary customer service and a right-first-time approach.

They are a friendly, welcoming team and are looking for a customer services assistant to look after their client's needs in respect of air conditioning repairs and/or installs. The company require a new colleague who can work in a fast-paced environment and is keen and quick to learn new things.

Main Responsibilities:

The role requires a candidate who is highly organized, proactive and a natural communicator. The responsibilities will include, but not be limited to:

* Dealing effectively with all daily queries from engineers and customers via telephone, email and colleague referral
* Building strong relationships with customers and engineers
* Contribute to the delivery of excellent customer service, whilst fulfilling our customer remit & adhering to processes already in place
* CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations
* Scheduling work for engineers and monitoring this from start to completion
* Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs
* Producing quotations, liaising with customers to assess & identify requirements, completing RAMS, following up on engineer reports and all outstanding quotations in a timely manner

Experience and skills required

* An ability to build rapport with customers, engineers, suppliers and third parties alike
* Resilience and tenacity and the capacity to work to deadlines
* A flexible, hands on approach to working, combined with a willingness to learn
* Ability to prioritise, organise yourself and others and the ability to plan your own workload
* Strong attention to detail and a 'completer/finisher'
* Good working knowledge of Microsoft Office applications e.g. Word and Excel
* Previous experience working for a small business within the construction and/or trade sector would be an advantage
* Excellent interpersonal skills, both written and verbal. GCSE/O level Maths and English are required with a minimum pass grade of C or equivalent

What the company can offer in return

* Salary - �20-25,000k depending on experience
* 20 days annual paid holiday + 8 days bank holidays
* Company pension after successful completion of probation
* Working hours 9.00-5pm or 8am-4pm

If this role is of interest and you would like to learn more please attach your CV to the link provided and the Hiring Company will be in direct contact.

Contact Details:
Hiring People
Tel: 03301002230
Contact: Hiring People

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