EMEA IT Helpdesk Analyst

Job Type:
Job Sector:
South East
£27,000 to £29,000 per annum
Salary Description:
£27000 - £29000 Per Annum
Additional Resources
Job Ref:

EMEA IT Helpdesk Analyst - Uxbridge

Salary £27,000 to £29,000 DOE

My client based in Uxbridge is looking for an EMEA IT Helpdesk Analyst to join the team. Possibly a graduate with 1+ years' experience.

Duties and Responsibilities:

- Monitoring, prioritisation and ownership of incident management queues
- Logging, resolving and escalating ad-hoc issues/requests locally and remotely
- Supporting and troubleshooting end user hardware and operating system configs
- Assisting the upkeep of asset management databases
- Stock administration
- IOS handset setups
- Mobile and MDM system administration
- Troubleshooting remote connectivity issues
- Following SOP documentation for;
Windows O/S image preparation and configuration
Active Directory user object management / Account amendments/resets
New starter induction training
- Recognising patterns and trends to draw key conclusions to improve output

The Ideal Experience:

- 1-2+ years' experience supporting customers' needs via a service management suite
- Broad exposure with Microsoft operating systems and associated mainstream applications
- In depth awareness of system configurations in an enterprise environment
- Grounded understanding of Active Directory Services
- Capable of effectively liaising and communicating with all levels of staff
- Excellent customer service and communication skills, verbal and written with a particular attention to detail
- Ability to work independently when required, achieve goals and meet deadlines
- Experience of supporting staff in multiple geographical boundaries
- MAC experience
- Knowledge of ITIL best practices
- Has a keen interest in the technology arena with proven experience supporting a service desk team and a vibrant user base

The Person:

- Flexible, enthusiastic, hardworking & committed to a career within IT
- Self-starting, entrepreneurial & highly adaptable in a rapidly changing market place
- Able to work comfortably in a team, but with enough drive to set your own objectives & ensure a steady stream of business development
- A rapid learner & a creative solver of problems
- Happy to work evenings & early mornings - as/if the job requires
- Resilient and able to cope with the rigours of a demanding job

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Elaine

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