Job Type:
Job Sector:
Food, Beverage
South East
£17,226 to £17,226 per annum
Salary Description:
Starting salary of £17,226 plus fantastic benefits
Exclusive Hotels
Job Ref:

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking a Concierge who will deliver an exceptional service throughout the entire guest journey, from the guest welcome through to their departure. Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role. 
Package descriptionAnd now for the good stuff

Hospitality is all about people and we are committed to our people.  We make sure you are happy and well rewarded, so that you pass that happiness onto our guest.  As well as excellent training, development and progression opportunities, other benefits include:

•        Competitive salary
•        Complimentary meals whilst on duty
•        Complimentary car parking
•        Perkz discount scheme
•        Discounted room nights across all Exclusive Hotels and Venues
•        Discounts on food and beverage across all Exclusive properties
Main responsibilitiesLots to do but lots of fun

The Concierge will be responsible for

Handling luggage and other guest properties with care and efficiency.
Loading and unloading luggage from vehicles in a safe and efficient manner.
Ensuring that the porter’s lodge is kept neat, clean and tidy at all times.
Being fully aware of the hotel facilities and services available to guests and visitors.
Being fully aware of the hotels, restaurants and services provided by the Exclusive Group.
Bringing all guest compliments and complaints to the attention of the Head Concierge or Front Office Manager
Ensuring that you know the name, location and time of functions taking place in Banqueting prior to commencing your duties.
The standards of set up within the Lobby including the Fire Place, Candles and general tidiness and cleanliness of the lobby area.
Always being well groomed, polite and pleasant to guests and colleagues alike.
Being knowledgeable on local amenities and services

Ideal candidateAre you right for us? 

Out ideal Concierge will have:

Must have a full UK driving licence
A confident, warm and welcoming personality
Impeccable grooming
A natural desire to serve and exceed expectations of guests and colleagues
A proactive stance to always look to improve standards and service
An innovative and inspiring approach with a keen eye for detail
Great organisational skills
Effective communication skills
Flexibility in attitude, approach and working hours (to include weekends and evenings)

About the companyAre we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

We need extra milers. So if you think the job description is all you have to do, then we’re not for you.  

You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.


Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: David Carroll

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