Housing Manager - Neighbourhoods

Job Type:
Job Sector:
North West
£32,640 to £32,640 per annum
Salary Description:
�32,640 per year
TalentSpa Recuitment
Job Ref:

Housing Manager - Neighbourhoods

Location: Liverpool

Salary: �32,640 per annum

Job Type: Permanent

We are the Prima Group, an innovative not for profit housing organisation, based in Liverpool. We own and manage 2,800 homes across Merseyside and are keen to grow by providing more new homes over the coming years. Our team of 80 employees, working alongside our partners, provide excellent services to our customers delivering on our key aim of 'putting customers and communities first'.

To lead the Neighbourhood Team ensuring customers receive a first-class housing and neighbourhood management service. Manage the performance of the Neighbourhood team so customer contacts are resolved promptly to achieve a right first-time service and customers views are listened to and acted upon. Lead on the development and oversee the delivery of our Neighbourhood Plans responding to the opportunities and challenges in our communities building relationships with key local partners.

Responsibilities of the Housing Manager:

As a member of the Customer Experience Team, you'll play a key role in leading your team of Neighbourhood Housing Officers in ensuring Prima are visible and effective in our communities. Providing customer focused housing management services in all aspects of the tenancy and neighbourhood services, you will lead the team in letting our homes, responding to local issues and helping support our customers to have successful tenancies. Ensuring customer contacts are dealt with, you'll support the team in having honest conversations with customers about their tenancy, home, community and their aspirations, helping them make informed choices and signposting where further support is needed. Developing local knowledge and building effective relationships with other agencies and community partners, you'll oversee the development and delivery of our neighbourhood plans to improve our services, homes and the environment.

Requirements of the Housing Manager:

* Good knowledge and awareness of related housing regulations/ law
* Experience of delivering face to face customer service with the ability to have honest conversations with customers.
* Experience of developing partnership working with support agencies, local authorities and community groups.
* Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
* Good knowledge of performance monitoring and management.
* Experience working in an RP, not for profit or public-sector organisation for at least 3 years.
* Experience of using ICT systems - housing management, CRM systems and Microsoft office software.


* Experience of producing reports to Senior Management, Committees or Boards
* Experience of managing staff
* Understanding of an asset-based approach to working with people and communities
* Understanding of social return on investment
* Evidence of continued professional development
* Recognised degree or relevant professional qualification


* Educated to GCSE level or equivalent (5 GCSEs at level 4 or above or equivalent)
* Full driving licence and use of a car for work

If you feel like you meet the above criteria of the Housing Manager, please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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