Patient Service Specialist

Job Type:
Job Sector:
Admin, Secretarial
£8,000 to £12,000 per annum
Salary Description:
Competitive salary and benefits
Job Ref:

Are you interested in the dynamic Clinical Research Industry and looking to play an integral role in the future of medicine across the globe? If so, this may be the opportunity for you!

We are currently looking to attract a Patient Service Specialist in Warsaw.

The Patient Service Specialist is the first-line contact for patients therefore the main purpose is to provide best practices and highest standards for patients’ engagement at the site.
Job DescriptionCompetitive salary and benefits; interesting and stable job in a multinational company; open and friendly organizational culture; opportunity for training and professional development in the area of clinical trials
The RoleKey roles and responsibilities of the Patient Service Specialist are as follows –

Conduct the pre-screening visits with the patients and qualify them for appropriate study according criteria
Perform professional direct and indirect (telephone) contact with patients and visitors (welcoming, information, appointments planning, patient guidance, gathering and confirming data, maintaining health documentation, etc)
Prepare properly patient documentation for visits
Proper booking of different types of visits, external appointments, taxi, etc
Promote company through effective communication
Collect and review patient notes, lab results and questionnaires
Perform quality control as described in the relevant company’s procedure and as applicable to the role
Ensure that the diary management system is accurate and up to date at all times
Ensure safe and clean reception environment for all visitors
Responsible for photocopying, faxing, postal activities, patient refreshments
Follow up GP and other services to gather patient information

The PersonTo be considered for this exciting opportunity you will require the following skills and experience:

Have understanding and interest in patient care and service
Ability to work to time lines and follow instructions
Working knowledge of English is preferred
Demonstrated ability to work in a team environment and collaborate with peers
Demonstrated positive and can-do attitude
Appropriate MS Office skills
Good oral and written communication skills
The candidate must be able to multi-task and work well in a dynamic environment

Interested? Great, please apply now as we may close the advert earlier than the expiry date

Synexus is an Affirmative Action and Equal Opportunity Employer.
About The CompanyOur success is based on a simple, but crucial, principle. We place the patient at the heart of everything we do. Synexus is a world class Site Network Organization with global expertise spanning patient recruitment, trial planning, management and patient retention.

We recruit and retain more engaged patients, at fewer sites, and in less time than traditional centres, enhancing the quality and efficiency of our customers’ drug development programmes.

Contact Details:
Tel: 0200 000 0000
Contact: Borislava Nedelcheva

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