HGV Service Advisor / Receptionist - Part Time

Job Type:
Permanent
Job Sector:
Customer Service
Region:
North West
Location:
Chester
Salary:
£10.79 to £10.79 per annum
Salary Description:
Package to be Discussed at Interview
Posted:
04/02/2020
Recruiter:
Pentagon Group
Job Ref:
MC/12432/3157

IS THIS YOU?

Do you have previous Customer Service experience and training?
Do you work well under pressure whilst maintaining a professional attitude at all times?

If you can honestly answer “Yes” to the above then look no further.
What Will You Be Doing?As a Mouts Commercials HGV Service Advisor, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group. 
You will guide them through the entire process whilst their vehicle is with you and provide them and Management, with updates and information.
Your main focus will be:

Meeting & greeting customers both face to face and over the telephone.
Receiving and agreeing instructions and translating them into work orders
Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards
Liaising with Workshop Control to co-ordinate work order processes

Please note that this position is a Part Time Vacancy, working Wed-Fri 10am - 6pm, with alternate Saturdays 8am - 12pm. Overtime will be required to cover holidays and sickness. 
Who Are We Looking for?You will need to have:

previous Customer Service experience and training.
unlimited confidence, resilience, drive, energy and talent.
excellent all round communication skills

Previous experience in this role would be beneficial but full training will be provided for the right candidate. 
 

Contact Details:
Pentagon Group
Tel: 01226323060
Contact: Danni Millington
Email:

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