Customer Retentions Executive

Job Type:
Job Sector:
Customer Service
South East
Hedge End
£17,000 to £20,000 per annum
Salary Description:
�17k - 20k per year
TalentSpa Recuitment
Job Ref:

Customer Retentions Executive

Location: Hedge End

Salary: �17,000 - �20,000 + uncapped commission

Job type: Permanent, Full-time

This is an exciting opportunity to join the team, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions to the wholesale and reseller channel. The business is looking for a skilled, dedicated and ambitious team member to capitalise on the considerable opportunity, the business must deliver exciting and sustainable growth.

They are looking for an ambitious, passionate, driven, self-motivated individual to work within the Customer Loyalty team, working with existing customers in an outbound loyalty role to engage, support and complete their contract renewals and mid-term support calls. The type of person they are looking for will have had objection handling experience but not necessarily in the card payments industry, is someone that has a desire to be successful and is prepared to make the commitment to a growing business to realise their full personal and financial potential. They are looking for a relentless individual who won't stop until the job is done.

Responsibilities of the Customer Retentions Executive:

* To contact their current customer base to upgrade or retain the customer with outbound telephone activity.
* Maintain the same support they currently give to their customers whilst doing all that is necessary to realise the opportunity, keeping your promises with their customers and being a credit to their business.
* Perform regular mid-term calls to stay in touch with their customers and be on hand to help with their queries.
* Promote the various packages that are offered by our client
* Work with existing customers to cross sell different or new services to deliver additional revenue opportunities.
* Be confident and able to capture requirements and make recommendations based upon what is the most suitable service for the customer.
* Be as flexible and amenable as possible to ensure the customer experience is at its best.
* The ability to vary your behaviour and conversation to effectively communicate with people at all levels.
* Experience in working with and achieving monthly/quarterly/yearly targets.
* A well-structured individual that can plan and manage their time to maximise opportunities.
* A self-motivated individual who will keep going until the job is done.
* Communicate with team members to keep other areas of the business updated with your progress.
* Preferable ambition to progress in the business as it grows.
* All calls are to existing customers, there is no cold calling as part of this role.

Requirements of the Customer Retentions Executive:

* Excellent listening and communication skills, able to communicate with people at all levels.
* Well-structured and organised able to prioritise work and deliver upon commitments to customers.
* Proactive, tenacious, committed and hungry for success.
* A good grasp of numbers and the ability to learn quickly.
* A focus on understanding a broad portfolio and promoting value added services that will enhance the customers experience when working with our client, offering services they may not initially be aware our client provides and suggesting services that can support them in other areas of their business or their future plans.
* Equal, collaborative family - They treat each other with respect. No matt

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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