Customer Service Advisor

Job Type:
Job Sector:
Customer Service
South East
£20,500 to £21,000 per annum
Salary Description:
�20,500, increasing to �21,000 on passing probation
TalentSpa Recuitment
Job Ref:

Would you like a new opportunity? Maybe you are looking for more responsibility? Or perhaps you are just starting out in your career and wanting a role that will give you the skills you need to start you off? If you are empathetic and understanding, and have the drive to deliver excellent customer service then we want to hear from you!

Our business is about helping individuals in debt get out of difficult situations - as part of this we are currently looking for dedicated Customer Support Representatives to join our Reigate office. We can offer you opportunities to develop, advance, specialise and be part of a global market leader in a highly international environment.

We have a brilliant Learning & Development team who will put you through the full training and support required, ensuring you are given the skills and knowledge necessary to put our Customers at ease and give them the best Customer Service experience, living up to our Investment in Customers Gold for the 7 consecutive years!

As a Customer Service Advisor:

* You will be at the forefront of our business, operating via telephone to contact our customers.
* This role is heavily customer focussed and you will be required to establish positive engagement with our customers, build rapport and demonstrate fair treatment.
* You will conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans. Our customers are encouraged to pay only what they can afford.
* You will explain the benefits of reaching their "debt free day", providing clear time-scales and information in line with their repayment plans.
* You will provide guidance to customers on the availability of free money advice, such as the Citizen's Advice Bureau.
* You will maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
* This role requires great listening skills, empathy and telephone manner.

Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not have more than one registered default, be bankrupt or have any active County Court Judgements on your credit file.

The starting salary is �20,500, increasing to �21,000 on passing probation.


Salary increase with service | Monthly bonus | Ongoing training and career development | LinkedIn Learning Courses | Onsite gym | Discounts on high street vouchers | Pension scheme | Employee assistance programme | Excellent transport links to Redhill (2 miles) and Crawley (10 miles)

Essential Skills

* The ideal candidate will have a desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding.
* Ability to build rapport and engage communication with any audience. Communicating logically and using language to fit the audience.
* Demonstrate a desire and energy towards excellence and quality within the business.
* Excellent written and verbal communication skills with a proven ability to liaise with all levels of personnel appropriately and professionally.

Desired Skills

* Previous experience working in a customer service environment such as retail, call centres, hospitality etc.

About Company

Intrum is a leading global Credit Management Services company, with a presence in over 25 countries, offering services design

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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