Account Manager

Job Type:
Job Sector:
South East
Salary Description:
TalentSpa Recuitment
Job Ref:

Account Manager

Location: Reigate, Surrey

Salary: Competitive

Hours of Work: 9am-5:30pm

About the Company:

Intrum is a leading global Credit Management Services company with a presence in over 26 countries, offering services designed to measurably improve our customers and client's financial circumstances.

We are an ethical credit account purchaser. Intrum purchases a variety of credit accounts from lenders and seek to understand why customer relationships have broken down. We then gather information from the customer about their financial circumstances before setting up new payment plans based solely on what they can afford. We charge no interest or fees and consider all customer circumstances in order to provide the best outcome.

About the Account Manager role:

Intrum UK have an exciting opening for an Account Manager to join our Client Services team.

As an Account Manager you will be the lead point of contact for our Clients across all product lines (investments, CMS, public sector and Ireland), ensuring their operational needs are met whilst delivering a high level of service to our clients.

You will build and maintain strong client relationships to maximise profitability to the business.

You should have excellent verbal and written communication skills, be analytical in your thinking and have experience with problem solving. An analytical mind will be essential due to the need to interpret data on a regular basis and translate your findings back to the Client. Ideally, you will also have some previous knowledge of the Credit industry.

Account Manager Responsibilities:

* Facilitate and chair regular performance and operational discussions with key Clients, involving internal stakeholders where appropriate.
* Responsible for the delivery of accurate reporting MI, and assessment of data to identify gaps that require addressing.
* Actively seek opportunities to increase profitability through increased allocations, internal cost reduction, or collection campaigns and communicate proposals to Clients.
* Manage requests for information from Clients, ensuring prompt turnaround and appropriate content.
* Maintain Client records on reporting systems (Salesforce) to ensure relevant information is captured in respect of Client engagement.
* Ensure contractual obligations are effectively communicated to key stakeholders.
* Facilitate Client auditing and resultant remediation of any identified actions.
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
* Collaborate with the Head of Client Services and Head of Learning & Development to facilitate a smooth transition of relationship management and provide insight regarding opportunities for upselling / cross-selling within Client base.
* Support the onboarding and completion process for new business.

Account Manager Requirements:

* Excellent verbal and written communication skills
* Strong analytical and problem-solving skills
* High attention to detail
* Ability to engage with internal and external stakeholders
* Knowledge of the credit industry (Desirable)
* Previous experience interacting with clients (Desirable)
* Working knowledge of Excel (Desirable)

Account Manager Benefits:

* 25 days holiday
* Onsite gym
* Birthday leave
* Pension scheme
* LinkedIn Learning Courses
* Salary increase with service
* Discounts on high street vouchers
* Annual bonus linked to

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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