Customer Service Agent

Job Type:
Job Sector:
Customer Service, Internet, New Media
Salary Description:
Competitive Salary Plus Benefits
Job Ref:

Customer Service Agent | Competitive salary | Gibraltar

SRGEurope has been appointed to recruit a Customer Service Agent to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors in Gibraltar. The Customer Service Agent will be a natural communicator, have a positive disposition and a passion for all that is football and sports overall.

Customer Service Agent Responsibilities:

* Providing day-to-day customer support, resolving queries and issues via phone, email & live

* Chat in a professional and positive manner.

* Investigate and resolve customer complaints quickly and patiently.

* Maintain thorough and accurate customer records.

* Assist other departments with customer security checks, including due diligence checks.

* Liaise with the other teams to ensure that they are aware of any challenges customers face.

* Outbound calls (no cold calling)

* Gathering feedback from customers about their experience.

Customer Service Agent Requirements:

* Strong team and customer service ethics.

* Solutions-oriented with a natural desire to help, support and communicate with people.

* Confident telephone manner, professionalism and a focus on delivering Customer service.

* Excellent interpersonal skills - can explain complex information in a simple way.

* Strong attention to detail.

* Ability to pick up easily new process, systems and customer trends.

* Intermediate Excel skills.

* Good knowledge of the world’s top football leagues.

* Good command of English essential.

* Must be able to work evening’s, weekends and bank holidays.

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here:

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.

We have a variety of jobs ranging from �25k-�100k, so if this one is not suitable please visit our website for other exciting opportunities you can apply for.

Customer Service| Excel | Communication | Sports football | English

Contact Details:
Tel: 0035020069999
Contact: Clare Cogan

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