Business Improvement Manager

Job Type:
Job Sector:
No fixed location - national travel required
Salary Description:
Competitive salary + excellent benefits package
Job Ref:


We’re looking for a Business Improvement Manager to join our Business Improvement & Growth Support team who are based nationally across the UK to support our segments. You’ll be responsible for providing business improvement support including contract management, workforce management and operational excellence to achieve operational savings.

You won’t be confined to an office, you’ll be out in the field working with stakeholders, clients and site-based employees for 50-60% of your time so your ability to work independently whilst working towards team objectives is critical. You’ll be able to articulate yourself extremely well and understand the challenges faced by site-based staff, you’ll know how to empathise and be confident communicating to influence and build strong and lasting relationships. You’ll be able to establish and maintain good client relationships in order to facilitate retention and renegotiation.

You’ll have a strong understanding of site-based operations and mobilisation as you’ll be involved in business improvement activities within bidding, mobilisation and stabilisation. You’ll be in the mindset to save money and create more effective and efficient processes, anticipating change before it happens, you’ll empower site teams to deliver a service reflective of the highest standard whilst be commercially aware.

To be truly successful in this position you’ll be target driven and proactive, able to multi-task and reprioritise, understand the world of operations like the back of your hand and be confident in your ability to work independently. There’ll be plenty of opportunity to develop your skills in this role, you’ll be professionally challenged with no two days being the same, you’ll have the clear vision to improve our competitiveness by driving process and behaviour and ultimately have a positive impact on profit and revenues.

Due to the nature of this role a full UK driving licence is required.
Job DescriptionCompetitive salary & excellent benefits available

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more
Main Responsibilities
Drive the planning process and organises resources to rollout business improvement activity in the identified accounts, ensuring key elements measured before and after implementation.
Deliver training and onsite deployment, lead management teams in working towards agreed KPI’s and assist in the training and development of operators in contract review tool, including prioritizing rollout and tracking implementation
Manage an inclusive governance process across all areas of business improvement that drives focus on achieving results and use lessons learned and benchmarking in optimisation to drive growth in bids and avoid cost following mobilisation
Adhere to and drive compliance with Company and customer/client policies and procedures and share best practices in any service line and drives consistency in approach, ensuring confidentiality of materials and information
Provide operational support to existing and prospective key accounts and lead the prioritisation contracts by potential and adapt contract review tool, risk grid and questionnaire as appropriate, develop and continuously improve tools to control resource allocation and related workforce management processes 
Support the sales function through bid process and client presentations, where profit optimisation/cost re-duction is a critical factor and provide financial improvement advice to colleagues including re-negotiation support as required
Assist with the development and review of client site business plans to enhance customer service, account profitability and retention and evaluate existing agreements for compliance and advise of risk, lost revenue and suggest alternative business solutions
Work collectively to achieve business objectives whilst promoting collaboration, co-ordination and team-work and act as an advocate for workplace diversity
Assess business data necessary to support strategic decision making with particular emphasis on assessing revenue and profitability and if/where appropriate advise on exit strategies with regards to mitigation of cost and risk during demobilisation process
Actively support segments - regional/account/site management in the completion of robust annual/on-going action plans to deliver workforce management productivity and compliance targets and achieve “sign off” of plans with account operational and finance management

The Ideal CandidateWhat’s essential:

Proven experience of working in an operational role at comparable level with demonstrated ability to man-age multiple services to agreed specification and within agreed financial parameters
Knowledge and understanding of site operations to recommend, implement and complete projects
Knowledge and experience of labour optimisation
Able to demonstrate a good understanding of the importance of contract compliance
Good financial acumen, able to interpret and analyse financial information. This includes a good under-standing of the key drivers (both internal and external) that shape company performance

Where we can be flexible:

A degree education in any field will be considered an advantage but is not essential
Knowledge and understanding of Lean and Six Sigma principles or similar qualification an advantage but not essential

About The CompanyIn the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Contact Details:
Tel: 01276 687 000
Contact: Elanor Currin

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