Responsive Repairs Surveyor

Job Type:
Job Sector:
Construction, Other
South West
Bristol City Centre
£23 to £28 per hour
Job Ref:

Purpose of the job

Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting done "right-first-time" and achieving high customer satisfaction within budgestary targets.

Key Job Outcomes

Carry out pre and post repairs, exchange and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess and specify work required, in consultation with the customer. Order work through the Council's IT systems.

Monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and contuously improving customer experience.

Own tasks and take responsibility for actioning from end-to-end of the process. Ensure that where the work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer / stakeholder experience with Landlord services.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489898881
Fax: 01489 898290
Contact: Adam Good

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