Customer Service Advisor

Job Type:
Job Sector:
Customer Service
North West
£8.21 to £8.21 per hour
Salary Description:
�8.21 - 8.21 per hour
Heads Recruitment
Job Ref:

Job Title: Customer Service Advisor
Location: Leigh, Lancashire
Salary: �8.21 Per Hour
Hours: Monday - Friday 9AM - 5PM
Temp to Perm

The Candidate

Experienced in a Contact Centre Environment
Excellent verbal and written communication skills, including rapport building
A responsible attitude
Good 'people skills' for building relationships with colleagues at all levels with the ability to motivate people
The ability to plan and prioritise your own work and other people's
Calmness under pressure
Decision-making ability
Accurate record keeping
IT skills
Results and achievement orientated
Highly motivated, proactive and flexible
Open to giving and receiving constructive feedback
Demonstrable customer focus
Problem solving and decision-making skills
Can work to deadlines with efficiency and accuracy

The Role

Provide customer care at the highest level to ensure maximum customer satisfaction
Ensure that calls are answered within agreed time scales and in an appropriate manner
Ensure that customer queries are resolved, and that progress is reported back to the customer within agreed timescales
Advise Contact Centre Team Manager of any instance requiring special action
The ability to handle complaints and difficult situations in a patient, calm and effective way.
Continuous update of product knowledge
Ensuring that confidentiality of customer information is maintained in line with regulatory requirements

The Company

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website and follow us on LinkedIn.


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Contact Details:
Heads Recruitment
Tel: 01617463311
Contact: April Bryan

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