Key Account Manager

Job Type:
Job Sector:
South West
£45,000 to £48,000 per annum
Job Ref:

The role of the Key Account Manager is essential to ensure client helicopters remain safe and at the cutting edge. Our clients international customer base offers a dynamic environment and many exciting opportunities, including international travel, influencing customer operations to improve aircraft fleet availability, reduce cost of ownership and maintain safety.

Acting as the key interface the Key Account Manager must have strong customer needs awareness and the ability to gain actionable insight to interpret customer requirements relating to operational aircraft support. We are looking for a talented and dynamic individual to join their UK team based in the South West of England.

The primary responsibilities of the Key Account Manager:

* Act as the customers ‘champion’ for your allocated Military Export portfolio.
* Develop and build exceptional Customer relationships in order to maximise the potential for new business.
* Be vigilant to airworthiness issues raised through customer support activity and ensure that these are resolved as a priority
* Programme Management of the delivery of contracted materiel and services in support of budgeted revenue, profit and cash flow by monitoring Key Performance Indicators and Measures of effectiveness.
* Drive the maintenance and sustainment of in-service customer operations through sound fleet management principles
* Delegation and engagement across the Leonardo organisation to ensure delivery of the required level of performance (cost, quality and delivery schedule) in accordance with Company processes
* Responsible for managing the budget allocated to the relevant programme(s) and flow-down to the Functions, ensuring cost monitoring / reporting in accordance with the Company processes
* Ensure that all stakeholders are risk aware, and identify risks that could impact on the ability to discharge the programme of work as contracted.

Skills, Qualifications & Knowledge Required:

* An energetic and positive attitude expressed in drive, self-motivation and commitment in executing tasks in a cross functional and multidisciplinary team (IPT)
* Confident to operate at all levels of the Leonardo and customer organisation when dealing with complex issues.
* Programme management and planning skills, including budgets, schedules, risk analysis and mitigation in an aircraft or similar environment together with strong commercial and business acumen
* Relevant technical awareness gained from a formal technical / professional qualification or experience of military or aircraft operations
* Excellent communication skills (written, verbal, formal presentation) and interpersonal skills (influencing, negotiating and motivation) at all levels of the business
* Confidence to establish and build relationships with all stakeholders, which promotes confidence in their expectation of the Company's ability to deliver their requirements
* Problem solving abilities, the ability to apply them in a challenging environment
* Proven experience of travelling to complex environments

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489 89 8827
Contact: Matthew Hackett

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