Customer Service Advisor - Medical Devices

Job Type:
Job Sector:
Customer Service, Health, Medicine
South East
Salary Description:
Dependent on Experience
Hyper Recruitment Solutions
Job Ref:

We are currently looking for a Customer Service Advisor join a leading Pharmaceutical company based in the Buckinghamshire area. As the Customer Service Advisor - Medical Devices you will be responsible for the intake and processing of complaints and adverse events for a range of Medical Device products including Class III. This is a regional role where you will manage customer complaints across Europe through the Quality Management System.

This is a new position in a brand new team and would be the perfect career opportunity for a scientifically driven individual who has experience of customer service or managing customer complaints and who is looking to make a difference in the lives of patients and customers.

This opportunity offers a clear line of career progression as well as development and exposure to Quality Assurance and Regulatory Affairs.


Your duties as the Customer Service Advisor - Medical Devices will be varied however the key duties and responsibilities are as follows:

1. Manage incoming complaints and Adverse Events across the EMEA region. You will ensure that each case is correctly added in to the TrackWise Quality Management System and you will follow up with customers and Healthcare Professionals to ensure gather further information.

2. You will ensure that all complaints are logged correctly following internal procedures as well as ensuring compliance to external Regulations and Guidelines (e.g. Medical Device Regulation (MDR); EMA and other Health authority guidelines etc.).

3. You will assist with the investigation of reports including CAPA and deviation activity. You will liaise and work cross functionally with internal teams including Quality and Technical teams.

4. You will manage the receipt of Medical Device products and ensure their delivery to appropriate teams. You will ensure all activities are logged and that you remain compliant to company and government legislation.


To be successful in your application to this exciting opportunity as the Customer Service Advisor - Medical Devices we are looking to identify the following on your profile and past history:

1. Relevant degree in a Life Sciences discipline is preferred but relevant experience within the Pharmaceutical, Medical Device or Healthcare industry is required.

2. Proven industry experience in a customer facing and/or service position. Experience of dealing with and managing Customer complaints would benefit your application.

3. A working knowledge and practical experience in the Medical Device industry is beneficial but not required. A passion for Science and ensuring Patient safety is a must!

Key Words: Product Surveillance | Pharmacovigilance | Vigilance Reporting | Customer Service | Customer Complaints | Complaints Handling | Customer Care | Customer Advisor | QMS | Quality Assurance | Quality Management Systems | Patient Safety | Case Management | Project Management | Cross-functional | Compliance

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

Contact Details:
Hyper Recruitment Solutions
Tel: 0203 910 2980
Contact: Georgia Walden

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