Helpdesk Operator - Kings Mill Hospital

Job Type:
Job Sector:
East Midlands
£9.25 to £9.75 per hour
Salary Description:
£9.25 - £9.75
Compass Group
Job Ref:

Helpdesk Operator

As a Helpdesk Operator, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.

You’ll be working in a team full of fantastic people as a Helpdesk Operator. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?
Job DescriptionHelpdesk Operator

£9.25 per hour (50p enchancement for nights)
2 days/7, 21:00pm-7:00am, 19 hours per week
The successful candidate must have a flexible approach to their working week and must be available to cover weekend days when required.
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution

Main Responsibilities
First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation in a professional light
Work as part of a team to maintain exceptional client delivery standards

The Ideal CandidatePrevious experience in this role / similar position is essential

Excellent telephone manner
Integrity and the ability to maintain a high level of confidentiality
Excellent communication skills and administration skills
Excellent organisation skills with prioritisation management to meet deadlines
Committed to following procedures and ensuring tasks are fully completed
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook and the Internet
Commercial awareness

About The CompanyAs part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Katie Littlefield

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