Complaints Public Response Executive

Job Type:
Permanent
Job Sector:
Public Sector
Region:
West Midlands
Location:
Birmingham
Salary:
£30,000 to £35,000 per annum
Salary Description:
£30000 - £35000 per annum, Benefits: + Benefits
Posted:
06/05/2020
Recruiter:
Critical Project Resourcing Ltd
Job Ref:
VR/35843/DC

A Public Sector based client is recruiting for a Public Response Executive to register, categorise and prioritise the complaints from the public.
You will be uploading the incoming complaints on their CRM system.  You will need to be able to work in a fast paced, busy environment with the knowledge to identify trends in complaints and share reports with senior members of the team and through the organization.
You will be responsible for assisting in the development and delivery of their helpdesk and public response strategy.

We are looking for applications that have an extensive background in complaints service and customer service environment.  Has previously worked within a public sector or very busy complaints team.

For more information on this role please contact me.

Contact Details:
Critical Project Resourcing Ltd
Tel: 01732 455300
Fax: 01732 452850
Contact: Debbie Cornell
Email:

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