French Speaking Contact Centre Advisor

Job Type:
Interim
Job Sector:
Customer Service
Region:
North West
Location:
Preston
Salary:
£10 to £10 per annum
Salary Description:
£10 per annum
Posted:
11/05/2020
Recruiter:
Centric People
Job Ref:
JC-82-1

Role: French Speaking Customer Service Advisor
Location: Preston (PR1)
Duration: 6 months (min)
Pay Rate: £10.00 per hour
Are you a Native Level French Speaker?
Are you looking for work ASAP?
Job Description
Our client who are a Global Financial brand are looking to recruit a number of Native Level French speakers to join their team , this is an excellent opportunity for anyone wanting to experience working for a Global Financial Brand.  
They are currently offering a 6-month FTC, providing full training and onsite support.
Once fully trained, there may be opportunities to work from home. !!!
The Job

- Manage customer contacts, inbound/outbound telephone calls, emails, letters and SMS meet compliance guidelines and client service levels
- Respect Data Security rules and legislations and always protect customers personal information
- Show empathy, discretion and respect confidentiality of our clients and customers
- Manage customer accounts by negotiating the repayment of arrears on their credit cards including following up on missed payments
- Provide them with the right information and tools based on their circumstances including self-serve options on their website and/or taking card payments over the phone
- Advise of the consequences of non-payment and use of strategies to avoid adverse credit rating
- Use knowledge of market specifics to communicate clear and accurate information
- Direct/manage customer requests/instructions, complaints, billing disputes and questions, missing payment investigations, customer account changes (name, contact details…), payment or credit allocations, refund eligibility
- Exercise sound judgement where timely escalation to management is required
- Meet call quality, customer experience and compliance standards

Desired Skills & Attributes

- Whilst fluency in French is mandatory, a good/fluent use of English is highly desirable
- Ability to work to deadlines and often tight client service levels & targets
-  Excellent customer service telephone skills, able to effectively handle a wide range of customer needs Strong communication skills
- Ability to use own initiative as well as being part of a team
- Keyboard skills including basic Excel
- Passion for supporting customers with a genuine desire to provide them with an outstanding experience and treat them fairly

Our client offers the following benefits:

- Working from Home Opportunities
- Competitive Basic Rate £10.00 per hour
- On site Car Parking
- Exciting performance incentives
- Free membership to  Perk Box which provides nationwide discounts and benefits at restaurants, supermarkets, health clubs, online retail outlets and much more
- Eye test & glasses vouchers if required
- Subsidised Bus passes

Hours of work
Monday to Friday (37.5 hours per week, 1-hour lunch unpaid)
The shifts will be either: -

- 7am- 3.30pm
- 9am-5.30pm
- 30am-7pm

*** With regards to the current COVID-19 situation, our client is fully compliant with all Government guidelines relating to social distancing and hygiene standards and takes the welfare of its’ staff extremely seriously ***
If you think this role is for you, please click apply and one of our team will be in touch with you to have a chat.

Contact Details:
Centric People
Tel: 01484 90 30 40
Contact: Jacqui Campbell
Email:

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