Call Centre Specialist - Dutch Speaking

Job Type:
Interim
Job Sector:
Customer Service
Region:
Europe
Location:
Oss
Salary:
£14.50 to £14.50 per hour
Posted:
23/01/2023
Recruiter:
Claremont Consulting Ltd
Job Ref:
21405

Operation monitoring – Netherlands

We are looking for multiple Call Centre Agents to join the operations monitoring centre of a global security company in Oss. This is a unique entry level opportunity to join a major company where you will find considerable personal career development, in-depth training provided and possibility to acquire a specialist set of skills. This will be a temporary 40-hour week contract with a view to converting to a permanent employment contract.

What you will do:
• Optimal execution of the service requested by the customer on a contract basis. Respond in a timely and adequate manner to incidents in accordance with the given instruction.
• Good "first impression" through correct and customer-friendly approach.
• Timely and correct transfer of work/information in case of change of shifts. The correct follow-up of all work instructions and procedures provided by the managers.
• Correct use/operation of the available equipment.
• Handling all incoming telephone calls including the handling of the so-called "alarm center service" for clients. Handling all (alarm) reports in accordance with given procedures and instructions.
• Performing various administrative actions such as registering / reporting technical malfunctions, filling in mutation forms, writing down messages and notes.
• Agents must carry out their work on the basis of a fully continuous schedule, in which changes of times apply. Work is carried out in a morning, afternoon, night and weekend shift.

What we are looking for:
• Secondary school education level. (MBO level)
• Good handling of pressure situations
• Flexible with regard to deployment in a fully continuous working environment
• Good written and oral communication skills in Dutch and English

Contract Details:
• Minimum of 40 hours per week
• Shift patterns with some weekend and evening work at enhanced rate
• Opportunity to work overtime
• On-site working
• €27,840 per year (pro rata based on minimum 40 hours)


Interviews can be arranged at short notice with very quick turn arounds with regards to starting employment – if this is of interest to you please click apply immediately or reach out to Billy.Hamblin@claremontconsulting.com for further info.

Contact Details:
Claremont Consulting Ltd
Tel: +44 (0) 20 8036 8220
Fax: 020 7347 5041
Contact: Billy Hamblin
Email:

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