This post is Fixed Term until 31 March 2024
Do you want to make a difference?
Role Snapshot...
Working for South Norfolk and Broadland Councils you will be the 'face' of the Help Hub service, interfacing with residents and assisting them to resolve difficulties affecting their health and wellbeing. You will work both in the community and in GP surgeries, assisting people who have presented at the surgery with non-clinical problems. You will also receive referrals from the Norfolk and Norwich Hospital of people who have presented for non-clinical reasons or whose clinical condition is being worsened by societal factors.
What you could be part of...
As the NHS, Local Authorities and the Voluntary Sector increase their capacity for joint working to meet the multiple needs in the community, this post represents an addition to an established team that has been working for three years to address the social needs that denote the wider determinants of health. Full training and mentoring will be provided within a large, well established and supportive team.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.
What you'll be doing...
- Taking referrals from a variety of partners and stakeholders
- Interviewing residents and assessing needs
- Supporting residents in the medium term to access the help and support they need
- Liaising with a variety of statutory and voluntary agencies to create an effective plan of support for residents in need.
You must have...
Experience of delivering support in a community setting, experience of dealing with people in distress, a rudimentary knowledge of common mental health problems, a willingness to learn, personal resilience, a full driving license and access to a vehicle for work purposes. An acquaintance with benefits systems, a rudimentary knowledge of welfare rights and some experience in a similar or related area of work are desirable.
What's in it for you...
Why Work For Us?
Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.
What Flexible and Agile Working Arrangements do we Offer?
The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.
What Roles Do the Councils Offer?
The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.
What Benefits do our Employees Receive?
View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.
What Empl
