The Vacancy
As a Paradigm Technician working for our Direct Labour Operation (DLO), we'll supply you with a fully equipped hybrid van (no insurance renewals or services to concern yourself with as we do that for you), you'll get a fuel card for business use to ensure you can get around easily. We'll provide you with a laptop where you can see your scheduled jobs and access our intranet for the latest Company news. You'll also get a mobile phone, work clothing and PPE and we'll aim to book your jobs in your local area where possible. You will be the face of Paradigm and will deliver a quality service to our customers in their homes, so a friendly and polite manner is as important as competence and high standards of work in your given trade. In this role you'll be part of the Planned Works Kitchen and Bathrooms department ensuring smooth day to day running of the team, carry out install surveys etc.
This role may suit someone from a trade background who wants to utilise their skills and is ready for a step up to supervise and provide expertise and guidance.
Role specific requirements:
- Extensive experience of Trade Maintenance, qualified to carry out a range of repair work and advise others on best practice and proficient
- NVQ/BTEC or equivalent in a trade maintenance qualification
- Prior experience and or ability to managing employees directly and sub-contractors preferably in Social Housing Sector
- Previous experience of delivering a high standard of customer focused service. Will take ownership of issues/problems and personally resolve them.
- Health & Safety awareness including relevant H&S legislations
- Excellent communication skills including e-mails & verbal communication
- Able to work on own initiative
- Full valid driving licence.
Paradigm employs more than 550 staff, has over 16,000 properties, with an annual turnover of +£120million, we are a financially strong, safety conscious, and an environmentally aware social housing provider. We endeavour to make the best use of our resources in order to provide a cost effective and professional service to our customers. We aim to provide a first fix service where possible, with professional, polite and competent people delivering and exceeding on our Customer Care Standards.
We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We offer a very generous package including the following: We offer a very generous package including the following:
- Holidays - 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days - subject to conditions
- Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee's contribution rate.
- Annual Bonus potential
- Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
- Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
- Health Cash Plan - worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It's free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your all
