Are you looking for flexible NHS bank opportunities to fit around your lifestyle? Do you want to decide when and where you work, and where currently 94% of those using our services would recommend us to care for their friend or family? If so, this could be the place for you.
Package DescriptionAs well as the attractive hourly rates of pay and you’ll benefit from:
Working in an environment focused on the highest clinical and quality standards with 91% of our services being rated overall good or outstanding by the CQC
Flexible hours either full time or part time, allowing you to achieve the best work / life balance
Opportunities to work in different areas and various services to gain new knowledge and experience
Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
Free statutory and mandatory training, as well as access to a range of courses and e-learning to develop further skills, continuing your professional development
Access to MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges
Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Main ResponsibilitiesAs a Bank Administration at HCRG Care Group you will work alongside our team of dedicated professionals including Consultants, Nurses, Health Care assistant and the administration team. Our Admin team manage the flow of referrals from Primary Care and contact patients to arrange appointments and provide a central point of communication and co-ordination for clinical staff and patients within the clinics. Other responsibilities will include:
To provide a first point of contact, answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgment to establish the priority of issues and taking action as appropriate.
To liaise with Consultants, Doctors, Nurses and other members of the team to provide a quality service for the patients.
To deal with incoming correspondence, using initiative as appropriate.
To ensure all correspondence to patients, GPs and hospitals is processed in a timely manner.
To perform office duties including faxing, typing, filing and other duties as required.
To book patient appointments.
Perform clinic prepping procedures in order to ensure all information is accessible for clinicians
The Ideal CandidateYou will need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
