Housing Solutions Officer

Job Type:
Job Sector:
West Midlands
Coventry, Broadgate House, Broadgate, Coventry
£24,496 to £30,151 per annum
Salary Description:
£24496 - £30151
Coventry City Council
Job Ref:

The Housing and Homelessness Service is a very busy environment  and faces several challenges to meet the housing needs of citizens of Coventry.  The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.  

The team are responsible for the delivery of the following service functions: 

Provision of the statutory homeless service 

Provision of temporary accommodation 

Management of the housing register 

Co-ordination of support to citizens rough sleeping 

Commissioning of homeless services, and  

Responsibility for housing strategy  

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. 

By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city. 
Our ValuesIt’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?As a Housing Solutions Officer, you’ll be responsible for supporting the Council to carry out homelessness duties under The Housing Act 1996, as amended by the Homelessness Reduction Act 2017.

In this fast-paced service area, you will need to be creative, adaptable, and hardworking in order to prevent homelessness and provide excellent case management services to our customers.

The main duties of this role include:

Completing assessments with customers who are homeless or threatened with homelessness
Making decisions in line with homelessness legislation and communicating to applicants in writing
Mediating between applicants and landlords
Working on a rota basis to cover front line homelessness functions
Providing advice, guidance and signposting

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?If you have experience and knowledge of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017 or of working in an advisory capacity, this will be beneficial but not essential.

We actively encourage applications from people with lived experience of homelessness.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Shortlisted candidates will be invited to interviews week commencing 13th March 2023.
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Contact Details:
Coventry City Council
Tel: 8085834333
Contact: Resourcing Team (SD)

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