Our client are looking for a Customer Services Administrator to join their team in Uxbridge
You will receive �22,000 - �24,000 per annum (dependent upon experience) and will be required to work 40 hours per week:
* Monday to Friday - 8.30am - 5.30pm
* Monday to Friday - 5.30pm-11pm - 1 week a month out of hours phone coverage
* Friday to Sunday - 11pm - 11pm - 1 weekend a month out of hours phone coverage
Responsibilities:
* Answering a high volume of inbound calls, including taking messages for colleagues and handling tenant queries
* Acting as the first point of contact for tenants and landlords, providing a responsive service
* Liaising with the roaming maintenance team, including booking jobs, checking the status of jobs
* Coordinating maintenance operatives, caretakers and outside contractors to ensureall maintenance jobs are completed
* Booking appointments with external companies
* Ensuring health and safety measures and other compliance procedures are followed
* Organising inspections of properties and maintenance duties, including pest control, gardening
* Accurately update the system records in a timely manner
* Taking out of hours calls in evenings and weekends
Requirements:
* An ideal but not essential candidate would have previous experience working in a Customer Service department in the Social Housing industry. However, possessing interpersonal and communication skills is essential, along with the abilities to keep organised and multi-task.
* In this role, the right team member could take on more responsibility in time, including increased responsibility for the Operations department.
* A full clean UK driving licence will be beneficial for the role as it may involve occasional travel around West London.
If you think you are suitable for this Customer Service Administrator role, please apply now!
