Job description Senior Regulatory Services Officer
We need a qualified Trading Standards Officer to join a north west England local authority on a local basis to carry out a professional advisory, assessment/inspection and enforcement role in order to ensure the highest quality of service delivery and the maintenance of relevant competencies and professional standards. The post holder will liaise and co-operate with others to embrace and successfully deliver a flexible, joined-up, approach to service delivery across Regulatory Services and the department.
Duties to include:
Carry out a full or very wide range of business assessment, inspection, survey and/or enforcement duties and support various areas of specialist work.
Conduct and/or oversee assessment/inspection and enforcement activity, maintain accurate records and prepare reports for complex cases in accordance with legislation, codes of practice and the highest standards of professional practice for presentation at Court, Public and Planning Enquiries and Licensing Hearings.
Take a lead role in developing and maintaining a customer-focused service by providing high quality advice and support to key stakeholders, including businesses, individuals and Members to promote business growth and to protect consumers and residents
Resolve complaints and disputes in accordance within statutory guidelines/requirements and council policy
Support the development of procedures for intelligence-led, streamlined, efficient and effectively targeted services, achieving best practice against external benchmarks in all aspects.
Develop and maintain effective contacts with partners, business and other stakeholders to ensure and promote a fair, safe and healthy environment and pro-actively promote the service and its products to all sectors, as appropriate
Supervise mentor and coach colleagues in order to support their professional development and build their generic and specialist knowledge and skill base, as appropriate.
Monitor and prepare performance information and assist in the preparation of statutory returns relevant to the areas of responsibility.
Develop and maintain an expertise in all areas designated to the post and attend relevant training courses as directed to maintain individual competences.
Qualifications:
5 GCSE’s, including English and Maths, minimum grade C or 4 or equivalent
Degree or Diploma level recognised Trading Standards qualification including 3 of Animal Health, Food and Feed standards, and Product Safety, Metrology, Fraud
Evidence of relevant professional competence
Evidence of continuing professional development
Member of the Trading Standards Institute
Ability to travel throughout the borough and hold a full driving licence
Knowledge & Skills:
Up to date working knowledge of legislation and Codes of Practice relevant to Trading Standards
Good communication skills
Able to plan, organise and prioritise individual work, tasks and projects
Effective in problem analysis and practical decision making
Investigation skills and business awareness
Ability to work alone and as part of a team
Commitment to providing good customer service
Willingness and ability to attend meetings, undertake visits and inspections and provide cover outside normal office hours
Ability to travel throughout the borough
Agreement to enhanced personal security checks and DBS.
Flexible approach to new ways of working
Political awareness and sensitivity
Experience:
Demonstrable experience in Trading Standards disciplines including 3 or more of Animal Health, Food and Feed standards and Product Safety, Metrology, Fraud.
Experience and knowledge of local authority procedures including Primary Authority.
Experience of working in the public sector
Strong IT skills including Microsoft packages
Other preferable/desirable details
Any local authority/public sector experience
Any relevant qualifications held
