We are looking for a Private Sector Housing Officer to join an east London local authority Housing team on a contract basis
Role Profile Housing Officer
Additional licensing scheme - compliance inspections of HMOs and dealing with service requests and licensing applications
Key Role Descriptors
The role holder will contribute to the delivery of a high quality service through the provision of detailed technical regulatory knowledge including interpretation, translation and enforcement of all relevant legislation.
The role holder will develop and administer thorough investigative procedures and regulatory protocols ensuring that the health, safety and well-being of people is prioritised and safeguarded.
The role holder will be responsible for the evaluation and quality control of the function and will drive continuous improvement in service delivery.
Key Accountabilities
Provide sound advice and guidance to stakeholders with regards to enforcing standards and regulating community activity, using a wide range of compliance and regulation knowledge to realise sustainable solutions.
Lead on the delivery of the Council’s statutory enforcement obligations and where necessary liaise with other Council departments or relevant bodies.
Ensure that all requests are dealt within designated timescales and quality standards and that activity is proportionate, effective, has impact, long lasting and delivered to a high standard.
Ensure the provision of high level and often complex support to internal and external customers and stakeholders, upholding excellent standards of customer service.
Maintain competence in subject matter specialism, undertaking research and information gathering to ensure Council adopts and maintains best practice in areas of specialism.
Take full responsibility for the quality of data ensuring the recording of information is timely, accurate and complete.
Roles at this level may be required to undertake management duties, either through direct line management of a team (including appraisals, performance management and other duties) or through matrix management of a virtual team of officers.
Personal commitment to continuous self-development and service improvement.
Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
