Sofology benefits
Great basic salary with generous, uncapped team bonus
Plenty of opportunities to learn & grow.
30% discount across the Group, plus 15% for your friends and family
Access to discounts at 100’s of high street retailers.
Mental, physical and financial support (EAP)
Enhanced maternity & adoption pay
Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
A contributory health scheme, flu vaccines, access to a Doctor and private health check
Income protection, bereavement and life assurance - you can count on us to be there when it matters
Holiday buy back scheme (5 days)
Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!
A day in the life of... As a customer care representative, you'll spend your time doing so much more than just answering customer queries, here's a little bit more about what you'll be getting up to:
Answering a high volume of calls in the contact centre, whilst always being compliant and rolling out the red carpet for your customer
Gaining and maintaining customers' trust through your product knowledge, expertise and troubleshooting skills
Using problem-solving and people skills to assure swift resolutions
Offering a first time resolution every time – ensuring the customer experience is not affected
Liaising with relevant departments to ensure customers journey is progressed efficiently
Adhering to company processes were necessary
Ensuring that your admin is in check
Honing in on your listening skills which allows you to have really relevant conversations with your customer
Offering that Very Important Customer experience - no ifs, no buts
In an ideal world... You don’t need to have telephone experience to join us. All we ask for is a true passion for delivering that red carpet experience to your customers; someone who can demonstrate a passion for delivering an unrivalled customer experience, has a solid work ethic with the ability to work to deadlines and prioritise workload.
We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology!
A little about SofologyWe’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.
A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now! Due to the volume of applications, we reserve the right to close this role early and so encourage you to complete your application as soon as possible.
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.
