The Account Manager role is responsible for maintaining and developing a customer portfolio focusing on new business and account management, Identifying areas for innovation and investment to assist with growth.
Key Responsibilities:
Sales
Achieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achieved
Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships
Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovations
Work with Barhale senior management to ensure leads are generated where appropriate
Business Development
Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business
Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers
Identify mailshots and exhibitions that BCS should attend as a business
Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service
Monitor competition from a sales perspective and ensure that all information is shared
Customer Relationship Management
Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
Enter all customer visits and calls in the CRM
Participate in networking at industry events and exhibitions to benefit the business
Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers
Reports & Administration
Complete a winning works summary every month that contributes towards the board report and quarterly business review submissions
Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
Complete your administration requirements in a timely fashion
Key measures & targets:
Sales targets
New business
Customer retention
Customer satisfaction
Key relationships:
Sales Manager
Internal Sales Team
Key Clients
Key Suppliers
Accounts Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
Experience and in-depth knowledge and understanding of working in sales
Strong verbal and written communication skills
Good time management and planning skills
Ability to prioritise workload and meet deadlines
Strong presentation skills
IT skills, CRM and design software experience are essential
Team player
Experience working in the construction, distribution or hire industry
