Reporting into the Regional Operations Manager the role of the Regional Customer Relations Co-Ordinator is to ensure service excellence by managing the customer experience across the region for a select number of Key, Major and National accounts.Key Responsibilities Main point of contact for our largest customers ensuring operational excellenceRespond to and seek resolutions to customer enquiries in an effective, professional and timely mannerLiaise effectively with the Branch network in order to provide a seamless service to the customer ensuring successfully fulfilling all ordersSecure internal hire, sales and serviceManaging day to day expectations of customer accountsUnderstanding the customer and their markets to offer the best solution to their needsManagement of complex and at risk orders through to completionEnsure available revenue is maximised whilst achieving acceptable hire rates through pro-active and reactive sellingAccurate use of all systems, promoting data driven analysisWhat We’re Looking For Good working knowledge of London areaProven experience of providing first class customer service over the telephone, via email or webchatKnowledge of tool hire and rental equipment - DesirablePrevious experience in working in the Hire Industry – DesirableCapability for developing strong customer relationships Good working knowledge of MS Office applications (Word Excel, PP)Self-motivated and ConscientiousGood organisational and communication skillsPositive attitude and driven behaviourAbility to prioritise workloads, work under pressure and to strict deadlinesGood attention to detailAbility to adapt to change in a positive mannerWhat We Can Offer You Competitive salary Competitive annual bonus schemeMonday – Friday working hours, no weekends!!Salary sacrifice pension 25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salary Share save scheme Eye care vouchersRecommend a friend scheme Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work scheme Long service recognition My Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About Us Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
