The primary purpose of the role is to coordinate all hospitality and events at Toyota EcoHQ in Burgh Heath. The Hospitality Manager must organise plans with clients and be accountable and responsible for the complete organisation of hospitality. Key liaison with the operations team to ensure the smooth running of the day, Ensure that first-class customer service is delivered throughout the process. Act as the primary Representative of Sodexo within their defined operating area by the effective management of both hospitality and event services to ensure that all units deliver
What you’ll do:
To ensure all hospitality catering services exceed customer expectations.
Has location-specific knowledge of food and wine and develops the Food and Beverage offering/menu in conjunction with the Head Chef and Catering Manager.
Completes and implements strategic research programs by guidelines.
Directs the department's overall communication efforts to ensure internal guest understanding and compliance and external guest experience.
Maintains a strong relationship with clients during the coordination, execution, and evaluation stages of services.
Provide direct liaison with client and customer to ensure clear communications of each party’s needs and expectations.
Respond to all customer comments positively and take appropriate follow-up action, turning any negative customer experiences into positive ones.
Ensure the delivery of catering services is as advised to standards set within the business
Knowledge of all site products and the ability to advise the customer professionally and helpfully.
Act as post-event client liaison to ensure all aspects of feedback are reacted upon or resolved.
Retain and record critical account information.
Must take ownership of all collateral relating to the hospitality operation.
Ensure an excellent relationship with all internal delivery departments
Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices to uphold the company mission and values
Motivate and lead a high-performing team to achieve their objectives and the Sodexo strategy
Operational management of Sodexo’s accounts, ensuring that the Client receives services of the highest quality.
To provide excellent customer service, perform the preparation, presentation and service of food and beverages to the client & Sodexo’s satisfaction
What you bring:
Strong level of literacy and numeracy
Computer literate
Experienced Assistant Manager who has operated in a multi-disciplined environment and a large, diverse team
Highly effective communication and interpersonal skills
Clear and compelling leadership style
Ability to analyse problems, develop opportunities and implement innovative solutions/approaches
Excellent organisational skills
Able to demonstrate personal self-development and development of team
Demonstration of teamwork, implementing initiatives and working on own judgement and decisions
Change management and performance management experience
As with any operation, flexibility is a must, as the manager would have to work 5 days
Experience working in a similar industry, such as food service, catering, or hospitality.
Previous food handling experience
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package DescriptionHospitality Assistant Manager
Shift Pattern: Monday to Friday - 07:30 to 15:30, (No Evening & Weekend Work)
40 Hours per week
£14.50 per hour
Access to onsite Gym
Free meals & uniform supplied onsite
Onsite Parking
Great employee benefits & packages with Toyota & Sodexo
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is KT18 5UX
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.
