Elevate your culinary career as a Hospitality Supervisor in London, WC2H 8NU, and be a vital part of delivering exceptional food services! Sodexo are seeking an experienced and passionate individual to lead our kitchens operations! If you have a flair for leadership and a love for creating a delicious experience, we want to hear from you! Join Sodexo and be part of something greater!
What you’ll do:
Manage a team of full time and agency temporary staff and ensure full training and briefing is conducted, ensuring a smooth run of the service provided
Ensure a great customer service is provided to our clients.
Deliver Hospitality events & client meeting rooms requirements to Sodexo and NBCU agreed standards and any end client expectations
Guide and assist the hospitality assistants, making sure the service is always delivered in time fashion
Gather, type and check information to be displayed on menus with Head Chef, including allergens specifications
Ensure the maintenance and cleanliness of the hospitality pantry
Report any customer complaints or compliments and take some remedial action if at all possible.
Report immediately any incidents or accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate
Train Hospitality Assistant members according to site procedures and Sodexo and Client rules
Prepare weekly team rota, taking into consideration extra staff needed to cover busy days, events, staff holidays and sickness
In conjunction with the Catering Manager conduct meetings calls with the client team to ensure exceptional event planning & operation
Liaise with chefs to create bespoke catering packages according to client’s expectations
Carry out Hospitality Assistants PDRs as per company procedures
Complete all administrative tasks in a timely and accurate manner
Fully deputise for the Catering & Hospitality Manager in their absence
Accountabilities:
Operate the site’s catering outlets in the absence of the Catering & Hospitality Manager meeting all Sodexo and NBCU standards and compliances
Monitor the set up and close down of each event/meeting to ensure NBCU is at all times maintained to the highest standard and is ready for upcoming events/meetings, including manage team members and agency staff
Maintain a high standard of Health and Safety at all times, reporting immediately any incidents or accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate
Assist in planning and co-ordinating the weekly booking of temporary staff, staff over-time required, ordering light equipment, alcohol and softs to maximise profitability and reduce wastage and undue costs
Promote a harmonious working environment to deliver contract service level agreement in line with Sodexo core values
What you bring:
Strong verbal communication skills
Management of team of up to 15 members of service staff
Good financial awareness
Sound basis of IT knowledge and usage
At least 2 years of frontline operational experience
At least 1 year of client liaison
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a 24hr virtual GP Service
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
Save for your future by becoming a member of the Mercer Aspire Pension Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package DescriptionHOSPITALITY SUPERVISOR
Shift Pattern - Monday to Friday - 07:30 - 18:00
40 Hours per week
£14.50 per hour
Save for your future by becoming a member of the Sodexo Retirement Plan
Flexible and dynamic work environment
Full training and full protective uniform supplied
Unlimited access to an online platform offering mental health and wellbeing support
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is (WC2H 8NU)
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.
