CRM Executive – Saga Cruise
Salary From £28,000 to £30,000
Permanent
FT – 35 hours per week
Hybrid – 3 days in the office & 2 Home
London Kings Cross or Ashford, Kent
Closing date 30th March 2024
The Saga Cruise Marketing Team are looking for an ambitious, customer centric and results-driven CRM Executive to join their dynamic CRM team.
As one of our CRM Executives you’ll play a key part in driving our email and direct mail activity across acquisition and retention marketing.
Saga as a group is transitioning to a data-driven approach utilising Lifetime Value, Intent and Next Best Action modelling. This requires the CRM strategy to shift to be truly customer-led opposed to channel execution focused.
You’ll be working closely with the CRM Manager to develop and deliver the Email and DM calendar across the year to drive stronger relationships with customers, uncovering and extracting potential value to deliver against our strategic business objectives.
This role sits in a growing area; Saga River Cruises! Your CRM activity will be focussed on this product delivery.
*You will be required to visit the London or Ashford Saga Hub around 3 times a week with 2 days working from home. You must be within a reasonable commuting distance to attend both offices ideally.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
Our working week is 35 hours per week, these can be worked flexibly to suit your working style
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Company performance related annual bonus - Up to 5%
Income protection
Access to Saga Academy, our bespoke learning platform
Main ResponsibilitiesAs the CRM Executive for Saga Cruise, your keys responsibilities will be to;
Deliver personalised, relevant and timely communications to our customers
Work closely with the wider marketing team to plan the CRM calendar across the year, working collaboratively to focus on season launches and wider marketing campaigns
Work closely with the studio and email developers to plan, build and test new and creative templates
Monitor and report on deliverability and campaign outcomes
Manage the weekly performance reporting of email and DM to key stakeholders
Work closely with the data planning manager to segment our database to ensure more personalised and relevant communications
Create and manage workflows in Adobe campaign
Support the CRM Manager to plan, implement and report on the CRM test and learn strategy
Work closely with our mailing house to ensure all DM activity is booked in, data is delivered and proofs are signed off reading for posting
Work closely with the CRM manager to plan and deliver omni-channel journeys utilising customer-data based segmentation and models.
Explore the customer data set and harnessing insight you will develop campaign strategies which extract value from the existing database.
Create the optimum CRM approach across email and DM, removing the default and siloed approach to segmentation, whilst also working with the Digital team to utilise website and paid digital channels as appropriate.
The Ideal CandidateSuitable candidates will already be expert users of Adobe Campaign and fully understand and appreciate market segmentation and Next Best Action Modelling. Candidates will also need to demonstrate the following skills, knowledge and experience;
Have gained experience in data-led CRM segmentation and application to customer journeys
Strong user experience in with Adobe Campaign
Experience in omni-channel planning and delivery
Experience of Test & Learn application with proven results on performance
Experience in email and DM channel delivery and optimisation
Have the ability to leverage customer insight, technology trends and commercial context to inform activity
Strong growth and performance mentality, innovating and exploring new opportunities beyond the default approach
Career experience in a large consumer-facing organisation, ideally in the travel sector
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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