As part of Apogee’s Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogee’s front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.Respond to and escalate customer service requestsMapping Desktop Print Queues and TroubleshootingAttend to basic break/fix for printer jams and/or other minor issuesConsumable management/Re-stock (Ink/Toner Order and Installation) including recyclingMonitor a large fleet of print devicesEnsuring client devises are operating correctlyReporting device performance back to the ASM (Area Service Manager)Ensuring high level of client satisfaction
