Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays!
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Company performance related annual bonus - Up to 5%
Income protection
Access to Saga Academy, our bespoke learning platform
Main Responsibilities
Providing assistance to the Head of Product, to include various administration tasks.
Acting as a point of contact for both external third-party providers and customer contacts.
Collating MI and producing reporting packs for internal and external meetings.
Monitoring, reviewing, and reporting on product performance, third-party SLAs, and customer outcomes.
Completing your work within service standards.
Assisting the management of complaints processes and to assist investigation into customer complaints.
Assisting the Product Team with project work to agreed time, budget, and quality expectations.
Working within all regulatory frameworks and corporate governance, having due regard for relevant statutory authorities and requirements – e.g. FCA, GDPR, ICO.
Forming really strong, persuasive working relationships with our third-party providers, to ensure we are getting the very best service and support from them at all times.
The Ideal CandidateWe are keen to see applications from candidates who can demonstrate the following skills and experience;
Able to produce clear and accurate reports.
Working knowledge of financial regulatory frameworks.
Problem solving ability and commercially astute.
Customer centred approach and an understanding of customers’ expectations.
Committed to quality of experience, service, and the customer journey.
Highly organised.
An excellent communicator, motivator, and team player.
High level of attention to detail, able to prioritise and meet deadlines in a fast-paced business environment.
Enthusiastic, self-motivated, and flexible.
Ambitious and keen to develop both within the role, and the wider business.
A competent user across MS; excel, word and PowerPoint.
Desirable:
A good understanding of Saga Money products.
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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