The purpose of the Concierge role in London EC4M 5SB is to support the client brand by providing a highly efficient and professional guest service experience to the client business. Further, to ensure that requests for all meeting room reservations, hospitality events and training are processed and overseen with accuracy and attention to detail so that both internal and external clients are provided with an excellent and memorable experience from start to finish.
What you’ll do:
Providing our clients and guests with a professional, warm and welcoming service
Preparing the client floor for the day, regularly checking meeting rooms are ready to be used
Overseeing ordering and delivery of hospitality to all meetings and events
Supporting Reception team in booking meeting rooms and events on-line and via telephone
Answering and operating client switchboard calls
Booking hospitality events and liaising with hospitality provider to place orders
Ordering hospitality consumables from Sodexo nominated suppliers
Basic troubleshooting of issues with meeting room equipment and escalating to client support team when required
Logging and closing off tasks on client facilities helpdesk portal
Liaising with relevant support teams to clear away and set-up between meetings
Working closely with client security management to support visitor and staff access requirement when necessary
Liaising with the building’s reception team to announce, meet and greet external guests
Supporting hospitality teams through busy periods as required
Logging Facilities incidents on Client Helpdesk Portal
First aider (full training provided)
Working Knowledge of Client and Sodexo SharePoint space, and other software packages that support the business function
What you bring:
Ability to multi skill and make decision in a fast-paced environment when necessary
Knowledge and experience with Office 365, Outlook and Sharepoint
Works well within a small team
Attention to detail
Effective communication
Excellent telephone etiquette
Excellent time management
Good prioritisation skills
Happy to use initiative
Ability to work flexible shifts
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package Description
Concierge
Monday - Friday
40 Hours worked per week
£14.80 per hour + Sodexo Benefits
Full uniform and training provided
Free parking onsite
20 days annual leave increasing to 25 with service
Cycle to work scheme
Life assurance
Company pension scheme
Eye care vouchers
Employee assistance program with counselling and life advice supports
Family leave options
Shopping Discounts
Training, development, and progression opportunities
Refer a friend scheme (Talent Spotters)
Online Recognition Scheme (Reward Hub)
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is EC4M 5SB
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check.
We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs.
Click here to read more about what we do to promote an inclusive culture.
