Hours:Full time permanent role - 35 hours per week - Monday to Friday - 9am to 5pmFlexible and Hybrid working from our Skipton Head OfficeSalary:£48,000 Per AnnumClosing Date:Tue, 7 May 2024Senior User ResearcherAre you passionate about the user? Do you love understanding peoples’ motivations, needs and goals? Here at Skipton Building Society we’re recruiting a Senior User Researcher to help us uncover insights into our members’ needs and behaviours and transform our digital experience.Your role will be crucial in helping to deliver cutting edge digital products to our customers, evolving our online presence and ensuring users are able to meet their goals quickly and efficiently. You’ll work closely with our digital member panel to perform qualitative and quantitative research, developing research and user testing plans alongside the rest of our digital team.You will lead research initiatives and guide the UX team in translating business objectives into well-crafted research plans that enable the delivery of high quality, impactful research and have leading role in maturing the User Research practise and approach at Skipton, advocating the benefits of user research within the organisation, and
supporting the professional development of the functional team. As a Senior within the team, you’ll have passion for user research and be responsible for evolving the maturity of the team processes, tools and techniques; coaching and guiding junior team members in their approach to ensure high quality research outcomes.We’re looking for someone passionate about user research, digital experience and beyond, who can help us level-up our customer experience.Sound good? We’d love to hear from you!What Will You Be Doing?As a Senior User Researcher you will be involved in key strategic projects and the Digital transformation programme of work. You’ll be…Responsible for developing and implementing a user research approach that aligns the teams’ priorities strategically to the corporate plan objectives and product roadmaps.Advocating the benefits of User Research and with senior stakeholders and product owners to ensure research findings are being integrated into the product design process.Continuously evolving the maturity of the team processes by staying up to date with the latest User Research best practice. Exploring the latest methods, techniques and tools to ensure that our user research function is at the top of its game.Plan design and conduct a range of user research activities to better understand the needs, behaviours, mindsets, and expectations of our members to identify support the design, development and continuous improvement of our digital products.Share and communicate research findings in a creative and engaging format, influence and challenge design decisions. Work collaboratively with agile teams of UX designers, business analysts, developers and testers to integrate a
nd prioritise research findings into the product – taking a pragmatic approach, balancing user needs, business requirements and technical constraints.What Do We Need From You?We’re looking for an experienced User Researcher who is skilled in using a range of quantitative and qualitative methods and techniques to discover insights that influence our product strategy and design decisions. A confident communicator with an analytical mind, you’re able to synthesise research findings into actionable insights then using storytelling and influencing skills to gain buy-in from stakeholders across the organisation. As a senior user researcher, you’ll be a…Research Whiz: You've got to be the Sherlock Holmes of research. From surveys to interviews, you know your way around gathering data and making sense of it all.User Advocate: Users are your jam. You're all about understanding their quirks, needs, and what makes them tick.Method Maestro: You're like a ninja with research methods. Whether it's chatting with users or crunching numbers, you've got it covered.Big-Picture Thinker : It's not just about the nitty-gritty details; you need to see how your research fits into the grand scheme of things for the company.Team Player: Collaboration is key. You'll be tag-teaming with designers, developers, and other cool cats, so being a good communicator is a must.Master Storyteller: You're not just presenting data; you're telling a story. Whether it's through reports or presentations, you've got to make it pop.Problem-Solving Pro: You're not afraid to dive into problems headfirst and come out with solutions. Turning insights into action is your superpower.Organization Wizard: Keeping a
ll those research projects on track isn’t easy, but you're on it. Deadlines? Pfft, you've got this.Always Learning: The research game is always changing, so you're always hungry for new knowledge. Staying ahead of the curve is your thing.Educational Vibes: While a degree in psychology, sociology, or something similar is cool, it's not always a deal-breaker. But if you've got some fancy certifications in user research, that's a bonus point!So, if you're passionate about understanding people, can turn data into gold, and love working with a team to make awesome products, then a senior user researcher role might just be your calling!Who Are We?We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, with superb benefits, and you could be one of them; bringing with you new ideas on how we can keep customers at the heart of what we do.This role is within the User Experience function in our Digital team. The growing team consists of User Researchers, UX Designers, Service Design, Customer Empathy & Journey Design Specialists.We collaborate with teams across the Society so we can design seamless experiences across every touch point, by gaining a deep understanding of the needs of our members’ we can influence and drive continuous improvements to their experience.We’re not just another building society, and this role is not just another job.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexi
ble working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
