Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment? Are you ready to make a meaningful impact within a dedicated team? If so, we have the perfect opportunity for you! We're seeking a talented Customer Solutions Officer to join our vibrant team in Tongwynlais, Cardiff.
As a Customer Solutions Officer, you will be joining a customer services team which aims to resolve queries from our customers at the first point of contact be it by telephone, email, Facebook, and Twitter. This is a varied and challenging role, and you must be able to multitask and prioritise work as well as have the confidence to work on your own initiative to problem solve and make decisions. You will also provide administrative support to our Housing and Maintenance teams.
Hours of Work: Full Time, 6 Month Temp with potential to go Permanent.
Salary: �23,879 to �25,134 per annum
Customer Solutions Officer Requirements:
Experience within social housing is desirable but is not essential as full training will be given. We would particularly like to hear from candidates who are an experienced customer service champion with a can-do attitude. Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to us.
Meet the Organisation: Who We Are and What We Do
Newydd Housing Association is an award-winning organisation that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areas.
Newydd Maintenance Ltd is built on an in-house contractor model, designed to drive quality customer services, whilst achieving substantial planned growth and expansion, potentially outside of the group. Newydd Maintenance Ltd is a subsidiary company which provides maintenance services to Newydd Housing Association.
Ready to take on the challenge and unleash your potential as a Customer Solutions Officer? Don't wait any longer - Apply now!
Closing Date: midnight Sunday 12 May 2024
Interview Date: Tuesday 21 May 2024
