Team Support Administrator

Job Type:
Job Sector:
Admin, Secretarial
East Midlands
Salary Description:
National Grid
Job Ref:

An opportunity is available for a Team Support based at our Hinckley depot.

Team Support is a busy and diverse role.  Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.

Evidence of your qualifications will be required prior to appointment

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies. 

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Main Responsibilities
Preparation of construction packs and co-ordination of team activities
Allocating work and managing the team’s in-tray
Assist in the raising of Connection Agreements
Responding to customer enquiries both verbally and in writing
Supporting the Planners as and when required
Assisting the team with work programming and manage scheduling
The inputting of data into the appropriate data base as support to the Field Teams
Assist with streetworks as required

The Ideal CandidateYou must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

You must be reliable, well organised and be able to work as part of a small team; you must be able to work using your own initiative. Possession of basic keyboard skills is desirable and training will be given on the applications we use.
About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.

Contact Details:
National Grid
Tel: 000 000 0000
Contact: Debbie Cole

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